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Job Summary We are seeking a dynamic and experienced Lodge Manager to lead operations at our premier Big 5 destination in the heart of Limpopo. This is an exciting opportunity for a passionate hospitality professional to oversee all aspects of lodge operations while delivering exceptional guest experiences in a luxury wilderness setting Key Responsibilities ➢Lead and manage the Heads of Department (HOD) team across all operational areas, including health & safety and staff welfare ➢Ensure the guest experience consistently meets and exceeds luxury hospitality standards ➢Oversee and enforce operational procedures and service standards across all departments ➢Maintain lodge infrastructure and facilities in line with company standards and expectations ➢Delegate daily responsibilities to HODs, ensuring clear communication of duties and performance expectations ➢Monitor team productivity and provide ongoing, constructive feedback and support ➢Drive financial efficiency through effective cost control and implementation of cost-saving initiatives ➢Engage with guests in a professional and welcoming manner, handling queries and resolving concerns promptly ➢Report regularly to the General Manager on operational performance and key developments ➢Foster a safe, healthy, and supportive working environment, including oversight of staff accommodation and meals ➢Ensure clear and consistent communication between management and departmental teams ➢Build and maintain strong relationships with the local community, suppliers, and contractors ➢Uphold and communicate the vision, mission, and values of the company to all team members Skills & Competencies ➢Strong operational knowledge across all lodge departments, including front office, housekeeping, food & beverage, and maintenance ➢Sound understanding of labour legislation in South Africa ➢In-depth knowledge of health & safety regulations and compliance standards within the hospitality industry ➢Solid understanding of fair labour practices and HR procedures ➢Excellent verbal and written communication skills, with the ability to engage confidently at all levels ➢Strong time management and project management capabilities, with the ability to prioritize effectively ➢Proven leadership skills, with the ability to motivate, inspire, and lead by example in a team-driven environment
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