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Hotel Manager – Luxury Hotel | Umhlanga, KZN Kendrick Recruitment is currently seeking an experienced and dynamic Hotel Manager for a prestigious luxury hotel in Umhlanga, KwaZulu-Natal. This senior leadership role requires a highly motivated individual with extensive experience across Rooms, Food & Beverage, and executive hotel management in a five-star environment. Requirements: • Degree or equivalent qualification in Hospitality Management, Business, or related field • Minimum 5 years’ Hotel Manager experience, including at least 3 years in Executive Management • Minimum 5 years’ senior-level experience in Rooms Management and Food & Beverage within a 5-star hotel • Proficiency in Microsoft Office, Opera, and Micros systems • Strong knowledge of revenue management, budgeting, and financial analysis • Proven track record in guest interaction, service recovery, and high-end hospitality standards • Highly presentable with excellent verbal and written English communication skills • Ability to work flexible hours, weekends, holidays, late shifts, and travel as required Key Responsibilities: • Hotel Leadership & Management: o Ensure delivery of exceptional guest experiences and service recovery across all areas o Actively embody and promote the hotel’s mission, values, and service standards o Maintain presence on the floor, interacting with staff and guests constructively o Conduct regular property inspections, ensuring maintenance, housekeeping, and safety standards are met o Manage day-to-day operations across Front Office, Rooms, Food & Beverage, Housekeeping, Spa, and Security o Serve as Hotel Manager-on-Duty during peak operations o Lead VIP room inspections and maintain luxury standards throughout the property • Team Leadership & Development: o Manage, mentor, and coach the Senior Management team to maintain operational and service excellence o Oversee staff appraisals, performance management, and succession planning o Ensure effective rostering for labour efficiency, service quality, and staff welfare o Support continuous training and development initiatives for all team members o Foster a culture of teamwork, engagement, and guest-focused service • Financial & Operational Oversight: o Monitor and manage hotel budgets, revenue, and profitability o Analyse financial and operational data to identify risks and opportunities o Support Sales and Marketing initiatives, attending supplier meetings and industry events o Ensure accurate recording and reporting of all revenue in line with hotel systems • Guest Experience & Service Excellence: o Ensure all guest interactions exceed expectations and adhere to luxury standards o Respond promptly to guest feedback and complaints o Collaborate with executive teams to anticipate guest needs and enhance the guest journey o Protect the hotel’s reputation through high standards of service, safety, and security • Compliance, Health & Safety: o Ensure compliance with legal, health, and safety regulations o Maintain awareness of emergency procedures and proactively manage risks o Uphold confidentiality and integrity in all hotel operations and employee matters Package: • Salary: Negotiable depending on experience This is a rare opportunity for a senior hospitality professional to lead a luxury hotel, ensuring operational excellence, outstanding guest experiences, and a motivated, high-performing team in Umhlanga. To apply for the Hotel Manager role, please send your updated CV, reference letters, qualifications, and a recent head & shoulders photo . Please note: Due to the high volume of applications, only candidates who meet the listed requirements for the position will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful. "
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