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Job Summary
Resort Hotel based close to Tzaneen is looking for a General Manager to oversee all of the operations in the Hotel. You will be responsible for the day-to-day overall operations of the Hotel inclusive of guest relations and satisfaction; front-desk, housekeeping, service delivery, spa, stock and equipment management ; staff management, training and staff development, revenue management ; closing of deals, meeting with the sales team and signing up new business; checking financials ; achieving monthly revenue targets as well as every other aspect of the Hotel Business that may be required. Duties: Manage day-to-day operations, ensuring seamless service, high-quality standards, and guest satisfaction. Develop and implement budgets, control costs, manage payroll, and drive revenue growth to meet financial targets. Hire; train, mentor, and supervise staff, fostering a positive, productive work environment. Personally address guest feedback, complaints, and needs to foster a personalized, welcoming atmosphere. Ensure the resort property, including grounds, pools, and amenities, meets high standards through preventive maintenance and repairs. Develop marketing plans, analyse sales figures, and oversee inventory management Requirements: Grade 12 or equivalent qualification. Diploma in Hospitality Any other relevant tertiary qualifications Minimum of 5 years as Deputy General Manager or manager in a Hotel Ability to run all aspects involved in the running of a hotel operation on a daily basis Knowledge in Finances, Strategy, Human Resources, Customers, Customer experience as well as Systems and Processes of the specific hotel operation. Strong business sense, especially in Finance Guest Focused Target driven & resilient Self-motivated Strong managerial, communication & negotiation skills. Strong Banqueting Focused Sales and Revenue Skills High Energy Ability to energize others Empathy Ability to execute on decisions made
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