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Job Summary
General Manager. A landmark retreat nestled in the heart of South Africa's breathtaking landscapes in the Northern part of the Limpopo Province. Picturesque medium sized Country Hotel situated in a scenic part of Tzaneen Limpopo. Weddings; Conferences and Banquets. General Manager to manage all operations of the property. Responsible for the day-to-day overall operations at the Hotel inclusive of Guest relations and satisfaction. Front-desk; Housekeeping, Service delivery, Spa, Stock and equipment management, Staff management, Training and staff development, Revenue management, closing of deals, meeting with the Sales team and signing up new business, checking Financials, achieving monthly revenue targets as well as every other aspect of the Hotel Business that may be required. It is specifically recorded that 30% (thirty percent) of the Monthly turnover targets must be generated at Hotel level. Hotel General Managers are to host PCO’s, STO’s and other valuable clients once per month at the Hotel Hospitality Industry Expertise: A deep understanding of the hospitality industry, including trends, customer preferences, and best practices. Operations Management: Strong operational skills are essential for managing day-to-day hotel activities, such as front desk operations, housekeeping, maintenance, and food and beverage services. Financial Management: GMs must be proficient in budgeting, forecasting, revenue management, and cost control to ensure the hotel operates profitably. GP % relevant to Orion, shrinkage targets and purchasing controls Customer Service: GMs need to prioritize customer satisfaction and handle guest complaints and feedback promptly and effectively. Leadership and Team Management: Effective leadership skills are crucial for inspiring and motivating hotel staff to provide excellent service and achieve organizational goals. Business Sense & Product Knowledge: Detailed knowledge of products & services, their quality indicators, as well as all Orion Standards Marketing trends: Current and future trends in the hotel industry. Research and read all new E-Hotelier articles. Knowledge of sales and marketing strategies is essential for driving revenue and attracting guests to the hotel through various channels, including online platforms and partnerships. Human Resources: Responsible for hiring, training, and retaining qualified staff, as well as ensuring compliance with labour laws and regulations. Property Management Systems (PMS): Familiarity with PMS software is necessary for managing reservations, guest profiles, billing, and other essential functions. Please Note - While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
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