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Job Summary
LODGE MANAGER Lead Excellence at a Premier Hospitality Destination Three Rivers Lodge is seeking an experienced and passionate Lodge Manager to oversee the day-to-day operations of our established lodge, restaurant, conference facilities, and wedding venue. If you are a hands-on hospitality professional with exceptional leadership skills and a passion for delivering outstanding guest experiences, we invite you to join our team. Role Overview The Lodge Manager will be responsible for the daily operational management of the lodge, ensuring the highest standards of guest service, staff performance, operational efficiency, and profitability. The successful candidate will lead by example, creating memorable guest experiences while maintaining the reputation of Three Rivers Lodge as a leading hospitality destination. The Lodge Manager reports directly to the Managing Director/Owner and oversees all operational departments. Key Responsibilities Operational Management Oversee the day-to-day operations of the lodge, restaurant, conferencing, and events. Ensure all departments operate efficiently and according to company standards. Maintain exceptional cleanliness, presentation, and maintenance standards throughout the property. Ensure compliance with health, safety, hygiene, and company policies. Guest Experience Deliver exceptional customer service and ensure guest satisfaction at every touchpoint. Handle guest queries, complaints, and special requests professionally and efficiently. Build lasting relationships with guests to encourage repeat business. Leadership & Staff Management Lead; motivate, coach, and develop departmental supervisors and staff. Manage staff scheduling, attendance, training, and performance. Promote a positive, professional, and customer-focused working environment. Maintain discipline and accountability within all departments. Food & Beverage Oversight Work closely with the kitchen and restaurant teams to maintain high food quality and service standards. Monitor stock levels, food costing, wastage, and supplier relationships. Ensure profitability through effective cost control. Events & Functions Oversee the successful execution of conferences, weddings, and special events. Coordinate with relevant departments to ensure seamless guest experiences. Financial & Administrative Management Monitor departmental budgets and operational costs. Control labour, stock, and operating expenses. Prepare operational reports and analyse business performance. Ensure accurate cash handling and stock control procedures. Marketing & Business Development Assist with marketing initiatives to increase occupancy and venue bookings. Promote the lodge through excellent customer service and community engagement. Identify opportunities to grow revenue across all business areas. Availability Be flexible to work weekends, public holidays, and after-hours when operationally required. Minimum Requirements Qualifications & Experience Diploma or Degree in Hospitality Management, Hotel Management, Tourism, or a related field (preferred). Minimum 3–5 years' management experience within a lodge, hotel, guesthouse, or hospitality environment. Experience managing accommodation, restaurant, and function operations. Proven leadership experience within a customer-focused environment. Skills and Competencies • Strong hospitality and operational management skills. • Excellent leadership and people management abilities. • Outstanding customer service orientation. • Strong organisational and planning skills. • Financial understanding including budgeting, cost control, and stock management. • Excellent communication and interpersonal skills. • Strong problem-solving and decision-making ability. • Ability to work under pressure in a fast-paced hospitality environment. • High attention to detail. • Computer literacy (Microsoft Office and hospitality management systems will be advantageous). What We Offer Opportunity to lead an established hospitality destination. Dynamic and supportive working environment. Opportunity for professional growth and development. Competitive remuneration based on experience. Join Our Team If you are passionate about hospitality, thrive in a leadership role, and are committed to delivering exceptional guest experiences, we would love to hear from you. Disclaimer Please take note of the following: If you do not agree to the terms listed below, please let us know so that we can withdraw your application and remove your information from our system. 1. POPI Act a. You agree to let us verify the information you provided and keep it on record. b. The information will be destroyed as soon as it is no longer needed. 2. Interview Feedback a. No reasons will be given upon completion of an interview that has resulted in an unsuccessful application. b. Should you not hear from us in the next 30 working days, please deem your application as unsuccessful.
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