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Job Summary
ELEVATE YOUR CAREER AT A FLAGSHIP DESTINATION Step into a role where sophistication meets high-volume operational excellence. Casa Bella Sun City is seeking a polished, dynamic Front of House Manager to lead our service experience, command the floor, and actively drive revenue in a world class resort environment. If you thrive in a bustling, high-energy atmosphere, take pride in setting the benchmark for guest hospitality, and possess a strong commercial drive, this is your opportunity to elevate your professional profile with a premium brand. THE ROLE & RESPONSIBILITIES: Revenue & Performance Growth: Drive sales growth through strategic floor management, average-spend maximization, upselling initiatives, and consistent guest retention. Guest Experience Leadership: Drive impeccable service standards; manage floor flow, and cultivate an atmosphere of refined hospitality. Hygiene & Safety Compliance: Enforce strict health, hygiene, and floor cleanliness standards in full alignment with health and safety regulations. Team Empowerment: Lead, coach, and elevate Front of House staff to achieve exceptional performance and consistency. Operational Command: Share key shift responsibilities, including opening/closing protocols, daily cash-ups, and floor governance. REQUIREMENTS: Experience: Minimum 5 years’ management experience in a high-volume; premium restaurant within a recognized franchise ecosystem. Operational & Commercial Acumen: Proven competency in driving floor revenue; shift management, cash reconciliations, and SOP enforcement. Presence: Exceptional communication, conflict-resolution skills, and a passion for floor leadership.
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