Job Summary
Reporting to the Reservations Manager, the Reservationist is responsible for accurately processing bookings and enquiries while delivering courteous, efficient, and professional service at all times, in line with Delaire Graff Lodges & Spa standards.
Main Responsibilities:
Handle all reservation enquiries, calls and emails promptly and professionally
Accurately process and administer reservations, manage provisional bookings, update the PMS and assist with concierge services
Ensure all rates, confirmations, deposits, guest details and special requests are accurate
Maintain organised records, accurate bookings, guest histories and statistical tracking
Monitor daily arrivals and ensure all bookings are confirmed, particularly during high occupancy
Maximise revenue through upselling and adherence to cancellation and no-show policies
Maintain thorough knowledge of room types, facilities, rates, promotions and third-party booking channels
Communicate relevant guest and booking information to Operations, Sales and Front Office
Identify potential sales leads and assist with pre-bookings of facilities
Build and maintain professional relationships with guests, agents and colleagues
Maintain a positive attitude, uphold service standards and assist with general departmental duties as required
Main Requirements:
Grade 12 (Matric)
Hospitality, Travel or Tourism diploma preferred
Preferably 2–3 years’ previous reservations experience, ideally in a 5-star or luxury hospitality environment
Knowledge of PMS systems and proficiency in working with OTAs
Fluent in English; additional languages will be an advantage
Excellent sales skills and a customer-focused approach
Good knowledge of domestic and international travel, including business, leisure, group and FIT bookings
Exceptional guest service and communication skills, both written and verbal
Strong organisational skills and attention to detail
Availability to work rotational shifts, including weekends and public holidays
Ability to work effectively under pressure
Delaire Graff Estate is an equal opportunity employer.
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link