About the Company

Our client is a leading international engineering and industrial automation group specialising in warehouse storage systems, robotics and supply chain automation. With operations across Europe, North America and South Africa, the business delivers innovative solutions to some of the world's largest manufacturing and logistics organisations. They are looking for an IT Support Engineer.

Purpose of the role:

As an IT Support Engineer, your main goal is to ensure an excellent end-user experience by maximizing productivity and efficiency. Your responsibilities will involve providing top-notch support services to our employees when they encounter issues or need assistance.

You will primarily be responsible for remotely supporting the daily operations of stow’s end users across various locations including North Europe (including our HQ), US, and UK.

This role encompasses both first and second line support for both on-campus and remote users. You will be involved in supporting and troubleshooting various endpoints such as laptops, desktops, and mobile phones, as well as Microsoft Office applications including Teams, SharePoint Online, Exchange, and video conferencing.

To excel in this role, you must possess proficiency, organizational skills, and a strong passion for learning about innovative technologies and services. It’s important to note that this is a demanding position that may occasionally require work outside regular hours to meet crucial deadlines or support events.

Your Tasks & Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and scanners.

• Ensure prompt and efficient resolution of service issues and requests

• Provide technical support across the company (this may be in person or remote).

• Set up accounts for new users.

• Repair and replace equipment, as necessary.

• Test innovative technology.

• Possibly train junior staff.

• Create and maintain a knowledge database and manuals for end-user to minimize the need for support.

Qualifications

• 3-5 Years experience in an IT Customer Support role

• Microsoft Windows 10 & 11 have no secrets for you.

• Experience with Microsoft Teams, Outlook and SharePoint Online.

Personal Attributes:

• Great blend of creative and technical ability is necessary.

• Strong customer service orientation (“Customer first” mindset)

• Flexible, positive, and open minded.

• Enthusiastic to work in an international environment, embracing diverse cultures and countries.

• Able and eager to learn and evolve your skills.

• Driven and enthusiastic team player, who loves to take initiatives.

• Fluent in English; knowledge of additional languages is a plus.

What's on Offer

• Remote role based in South Africa.

• Opportunity to work for a leading international engineering organisation.

• Exposure to global business systems and international stakeholders.

• Ongoing training and professional development.

• Competitive remuneration package.

General:

· Only shortlisted candidates will be contacted. Should you not hear from us after 30 days you may consider your application unsuccessful

· Please include your current salary and salary expectations.

· A valid passport is required and willingness to travel to Belgium for training.