Job Summary
Hostess | Luxury Wine & Hospitality Environment
A leading luxury wine and hospitality destination is seeking a gracious and confident Hostess to join their front-of-house team. This role is about more than greeting guests. It is about setting the tone for the entire experience. The ideal candidate is naturally warm, well organised, calm under pressure, and passionate about creating memorable guest moments from arrival through to departure. The Role
You will manage guest arrivals, reservations, and seating while working closely with the service team to ensure a smooth and professional service experience. As one of the first points of contact, your presence will play an important role in shaping each guest’s visit.
Key Responsibilities
Guest Experience
Welcome guests warmly and professionally
Escort guests to tables and introduce them to the experience
Recognise returning guests and acknowledge special occasions
Maintain a strong and attentive presence in reception and arrival areas
Reservations & Communication
Manage reservations, confirmations, and seating plans
Handle guest enquiries via phone, email, and in person
Manage waitlists and communicate waiting times clearly
Liaise with the restaurant and operations teams to ensure smooth service flow
Standards & Organisation
Maintain a clean, organised, and well-presented host station
Assist with daily briefings and communicate important guest information
Support the team during busy service periods where needed
Requirements
Experience in an upmarket restaurant, luxury hospitality environment, hotel, or wine estate
Strong communication skills and confidence with guests
Professional presentation and strong attention to detail
Organised with the ability to multitask in a busy environment
Comfortable using reservation systems
Passion for food, wine, and hospitality is advantageous
Flexibility to work evenings, weekends, and public holidays
The Right Person Will Be
Naturally warm, approachable, and genuine
Calm and solutions-focused under pressure
Detail orientated and organised
A positive and supportive team player
Proud of delivering high service standards
What This Role Offers
Opportunity to work in a respected luxury hospitality environment
Exposure to exceptional wine and dining experiences
Supportive and professional team culture
Competitive salary aligned with experience
If you enjoy working with people and take pride in creating exceptional guest experiences, we would love to hear from you.