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Job Summary
Front Office Service Ambassador The Stellenbosch Hotel Stellenbosch | On-Site (Permanent Contract) People are the foundation of our business. The Stellenbosch Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships. The receptionist is responsible for delivering a welcoming and professional first impression to guests. Duties include managing front desk operations such as guest check-ins and check-outs, handling reservations (phone and walk-in), assisting with the switchboard, and attending to guest needs promptly. The receptionist also supports administrative tasks, maintains the reception area’s presentation, and ensures compliance with financial procedures related to petty cash and floats. Requirements: – Matric – Hospitality-related Tertiary Qualification (advantageous) – 2 years’ Experience as a Front Office receptionist in hospitality environment – Work various shifts – Work across multiple functions (luggage handling, reception etc.) – Computer literate, including MS Office and 2 years’ experience in Opera Cloud Competencies: – Excellent communication and interpersonal skills – Strong customer service focus – Ability to multitask and prioritize efficiently – Proficient in office and reservation systems (e.g., MS Office, Opera Cloud) – Organized, professional, and detail-oriented We offer: – An empowering environment. – A remuneration package including risk benefits – 18 working days leave per annum – Other company benefits – Training and development opportunities Preference will be given to candidates who meet the requirements of our Employment Equity Plan
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