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Job Summary
Location: Stellenbosch About Professional Profile · Experienced and service-driven hospitality professional with a strong background in customer service, restaurant operations, administration and team coordination. Proven ability to maintain high service standards while managing multiple operational requirements in fast-paced environments. Skilled in guest engagement, food and beverage service, stock control, cash handling, POS administration, staff coordination and maintaining a professional and welcoming environment. · Strong organisational and communication skills, with a hands-on approach to daily operations and a consistent focus on guest satisfaction. Experienced in coordinating between customers, suppliers and internal teams, resolving operational issues efficiently and ensuring accurate completion of administrative and financial processes. Well suited to a premium hospitality environment requiring attention to detail, professionalism, flexibility and exceptional service standards. Key Skills · Restaurant Operations & Floor Management · Guest Relations & Customer Service · Food & Beverage Service · Staff Supervision & Team Coordination · Staff Training & Performance Support · Stock Control & Inventory Management · POS Systems & Cash Handling · Cash-Ups & Daily Administration · Supplier & Customer Coordination · Menu & Product Knowledge · Upselling & Sales Support · Reservations & Guest Bookings · Complaint Resolution & Problem Solving · Hygiene & Service Standards · Wine & Beverage Service · Event & Function Support · Administrative & Financial Reporting · Working Effectively Under Pressure · Weekend & Public Holiday Availability Relevant Experience · Delivering professional, attentive and personalised service to guests while maintaining high hospitality standards. · Coordinating daily restaurant activities to ensure smooth and efficient service. · Managing multiple customer requirements simultaneously while maintaining accuracy and attention to detail. · Taking food and beverage orders accurately and providing knowledgeable menu recommendations. · Ensuring timely delivery of food and beverages while monitoring guest satisfaction throughout the dining experience. · Maintaining clean, polished and presentable service areas in accordance with hospitality standards. · Processing customer payments and completing POS transactions accurately. · Assisting with daily cash-ups, administrative procedures and financial controls. · Monitoring stock levels and coordinating replenishment to maintain sufficient operational supplies. · Supporting staff members during busy service periods and assisting with effective task allocation. · Addressing guest queries and resolving service concerns promptly and professionally. · Maintaining strong communication between front-of-house, kitchen, management and suppliers. · Supporting the achievement of sales targets through excellent service, product knowledge and appropriate upselling. · Assisting with events, functions, bookings and special guest requirements. · Ensuring compliance with company procedures, food safety requirements, hygiene standards and service expectations.
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