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?? LODGE MANAGER / MANAGEMENT COUPLE VACANCY ALERT ?? ? Lodge Manager OR Management Couple ? KwaZulu-Natal, South Africa ? Luxury Safari Lodge (Live-in) ? Salary: R20,000 – R30,000 (Single Manager) | R40,000 – R50,000 (Couple DOE) ? Role Overview: A hands-on, guest-focused leadership role within a luxury safari lodge environment. The ideal candidate is experienced, stable, and highly guest-oriented with strong operational awareness, excellent people skills, and the ability to deliver an exceptional safari experience. This role is suited to either a single Lodge Manager or a complementary Management Couple depending on experience and skill set. ? Key Responsibilities: ✨ Guest Experience & Service Excellence • Deliver outstanding, personalised guest experiences throughout the guest journey • Read guests effectively and anticipate needs with emotional intelligence and initiative • Maintain consistently high 5-star service standards across all guest touchpoints • Build strong guest relationships and encourage repeat visitation ? Lodge Operations Management • Oversee daily lodge operations across all departments • Supervise FOH, Housekeeping, and general lodge coordination • Ensure smooth communication between departments for seamless guest flow • Maintain lodge presentation, cleanliness, and operational standards ? Food & Beverage Oversight • Oversee Head Chef to ensure consistent quality control of meals • Conduct F&B stock takes and assist with inventory management • Place and manage food and beverage orders • Ensure guest dietary requirements and expectations are met ? Administration & Reservations Support • Handle basic administration and operational coordination • Manage reservations oversight and guest account checks • Verify guest bills and ensure accuracy of accounts • Use reservation systems effectively (training can be provided if needed) ? Staff Leadership & Team Management • Lead and motivate lodge staff in a positive, hands-on manner • Maintain strong working relationships across all departments • Support staff development and maintain discipline and service culture • Ensure team alignment with guest experience standards ? Minimum Requirements: • 5–10 years’ experience in a luxury lodge or 5-star hospitality environment • Proven track record in stable employment (not a job hopper) • Strong guest service orientation with excellent people skills • Good administrative ability and operational awareness • Experience with reservations systems and guest billing checks • Strong communication and interpersonal skills • Ability to oversee food quality and basic F&B operations • High emotional intelligence and ability to read guests effectively • Valid driver’s licence advantageous • South African citizen or valid work visa ? Ideal Candidate Profile (Single Manager Option): • Energetic, grounded, and career-driven individual (approx. 28+) • Strong potential with willingness to learn and grow • Hands-on, common sense approach with initiative • Strong guest experience focus over heavy financial responsibility ? Management Couple Option: • Lodge Manager: strong guest experience + operational leadership • Partner: administration/accounts focus with experience in Pastel, reservations systems, and accounts support • Ability to work seamlessly together across operations and administration ? Working Conditions: • Live-in position within a remote luxury safari lodge • Includes meals on duty • Flexible working hours, including weekends and public holidays ? For more details on this role and to apply, contact me today! Please note that only suitable candidates meeting the requirements of the position will be contacted.
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