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Elephant Lake Group has vacancies available: Group has 3 properties with a total of 110 room, consisting of Hotel Rooms and Self-Catering Lodge. Restaurant; Bars, Pools and Entertaining Area Conference Facilities Safaris Office for Game Drives, Boat Cruises and other Tourist Activities DUTY MANAGER We require a Duty Manager with extensive experience in the field to achieve optimal Guest satisfaction Looking for a well-rounded individual, comfortable with all aspects of the FOH function and to provide support to the Manager. Duties: 1 FRONT OF HOUSE AND GENERAL GUEST SERVICE The Duty Manager must at all times be fully aware of what is happening in the Hotel/ INN, this is achieved by having up to date house counts and any other relevant information / reports supplied by the Front Office, that include Arrival Stayover Departure, Guest Services and Activity Detail report Engage guests in conversation and provide general assistance The Duty Manager must communicate all info to all relevant staff to ensure the trouble free and smooth operation of all departments when and if necessary 2 HOUSEKEEPING Duty Manager must do daily housekeeping checks and record findings in the prescribed format that must include rooms, public areas, conference room, garden & grounds. Duty Manager to do issues of stock, prepare purchase orders and place orders when required to do so. 3 FOOD AND BEVERAGE Manages service aspects in food and beverage assigned areas and events, and acknowledges, greets and thanks all guests Manages dining rooms, viewing deck, bar and conference room to ensure proper room preparation, including set up of tables, chairs, linen, table settings, service equipment, glassware etc. Conducts pre-shift, pre-meal and/or pre-event meetings with all necessary staff Make rounds of all food and beverage outlets to ensure guest’s needs are met Conducts weekly food and beverage operational stock inventories and submit. Ensure that communication is maintained with Chef to ensure that food replenishment of buffet is done timeously to prevent food from running out and effecting guest service Ensure that month end stock take is done at times stipulated by Top Management Requisitions for orders are given to buyer / Top Management at times as stipulated. Rotation of food and beverage stock on a weekly basis to minimize wastage The Duty Manager must be well aware in advance if any product used in the kitchen is running low in quantity to ensure that no product will run out completely. In conjunction with the Chef all proposed menus to be drawn up on Sundays for the week ahead including the following Tuesday therefor making it 8 day menus ahead Set menus to be used for guests on DBB basis if no buffet served Duty Manager to ensure that all kitchen staff is aware of menus and meal times and number of pax. Duty Manager to ensure that all GUESTS receive good quality food at the various meal times 4 STAFF MANAGEMENT AND TRAINING Duty Manager is to co-ordinate all Departmental requirements over function/conference menu’s and function sheets to ensure smooth running of function Duty Manager to stand in for other members of staff in any department should it be required 5 GUEST SERVICE AND RELATIONS Duty Manager must ensure that a good professional relationship is formed with all tour guides and coach drivers Duty Manager must have a good understanding of all activities on offer by Elephant Lake Safaris Duty Manager must up-sell meals, drinks and activities to all tour guides and guests Duty Manager must be available to assist with guest complaints and comments Dissatisfied guests are acknowledged immediately and attended to without delay. The guest is assured that the complaint will receive immediate attention and such complaints are resolved within the individual's ability or are referred to the appropriate person. Complaints are followed up to ensure guest satisfaction Requirements Matric Degree or equivalent from a reputable & recognized Hotel School (Advantageous) At least 2-3 years Hospitality experience, Well Qualified & Motivated Good understanding of Front of house, Housekeeping and Food and Beverage Operations (Advantageous) Excellent Customer Relations Computer Literate - MS Office, MS Word, MS Excel & APEX Good understanding of Reservation systems and online booking platforms English speaking, fluent in written and spoken English High level of telephone etiquette & excellent all-round communication skills Ability to work flexible hours Driver’s license and own transport essential
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