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Employer Description Big Five Game Reserve in KwaZulu Natal Job Description Our client is seeking a Camp Manager to deliver an exceptional guest experience across diverse groups, including school and leisure travelers. The successful candidate will have the ability to tailor hospitality services to meet varied needs while ensuring that camp systems, facilities, activities, and staff operate smoothly, safely, and harmoniously. The ultimate objective is to create a seamless and memorable stay for all guests. Key Responsibilities: Ensures the highest quality of experience for school groups and guests Leading by example as the Camp Manager in Hospitality service Display an exceptional appreciation and sensitivity to the environment. Ensures that guest, staff, and wildlife safety is always a priority. Undertake a process of continuous education of self and other members of staff. Achieve service excellence though Teamwork Be an active, contributing member of the company team Be willing, in certain cases, to put in extra work to ensure best possible guest experience and to assist the teams Ability to promote conservation and environmental protection on the reserve Monitor and handle guest feedback and make sure it gets to each person (good and bad) Monitor vehicle safety and driving speed Day to day management of facilities & camps – ensure standards are kept and improved Dealing with guests’ complaints Assisting Camp Leaders with hosting Daily meetings to ensure all departments are aware of upcoming events, arrivals, etc. Employer or management might require other tasks to be done not specified in this description Encourages staff to submit proposals to promote research Qualifications Tertiary qualifications in Eco-tourism, Hospitality, Game Lodge, Tourism or equivalent or Diploma/Degree in Hotel Management/Hospitality Minimum 5 years traceable work experience in a bush lodge environment, managerial role Experience in a similar environment, and proven track record in managing people Experience working in remote areas or locations would be an advantage Excellent understanding of housekeeping and maintenance procedures Food & Beverage experience and an awareness of developments, keeping up with current trends within the food and lodge industries. Valid Driver’s license Skills Excellent Customer Service Clear understanding of cost control and procurement Excellent attention to detail, Computer literate, Strong multi-tasking skills, and Excellent organizational skills Working knowledge on different types of POS & Booking systems Financial management ability Clear understanding of disciplinary procedures Ability to adapt to a fluid environment Knowledge of reserve, property, surrounding areas Performs all duties with the sense of priority and dedication Benefits Accommodation 1 Healthy meal on duty Medical Insurance Provident Fund
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