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General Manager. Tourism General Manager - Mozambique. An opportunity of a lifetime for a Hospitality General Manager, requiring extensive technical expertise in safari tourism, a proven history of exceptional leadership within the safari industry, and a track record of high performance at a top-tier safari company. industry and demonstration of high performance at a leading safari company. Lodges and Camps situated in 400 000 Ha Game Reserve Great Rift Valley - Mozambique. Manage all day-to-day tourism operations, ensuring exceptional service delivery, operational excellence, and alignment with conservation and community values. This high-profile leadership role reports directly to the CEO and is pivotal in shaping the future of sustainable tourism in the Game Reserve It requires deep technical experience of safari tourism, a clear track record of management excellence in the safari industry and demonstration of high performance at a leading safari company. Key Responsibilities: • Operational Leadership: Oversee all daily tourism operations, including accommodations, food and beverage, guest services, and maintenance, ensuring seamless coordination and world-class standards. • Performance Management: Drive operational standards across all teams, fostering a culture of excellence and continuous improvement. • Systems Implementation: Develop and implement effective operational and management systems to deliver consistent, cost-effective and high-quality outcomes in a remote and challenging environment. • Team Development: Create an open, safe, and trusted team environment that encourages professional growth and accountability. • Financial Oversight: Oversee budgeting, resource planning, and staff allocation toensure financial sustainability and optimal resource utilization. • Guest Experience: Ensure the delivery of a world-class tourism experience, prioritizing guest safety and satisfaction at all times. • Feedback Management: Act promptly on guest feedback to enhance service quality and address any issues in a timely manner. Qualifications & Experience: • Minimum of 10 years in a senior management role within the safari tourism industry. • Must have direct experience of managing seasonal safari activities, such as camp construction/deconstruction, vehicle maintenance schedules. • Must demonstrate experience of designing and implementing safari-specific Standard - Operating Procedures (SOPs), performance standards and protocols in remote wilderness locations. • Proven track record of operational excellence and team leadership within a leading safari tourism company. • Excellent communication, organisational, management and interpersonal skills. • Strong financial acumen with experience in budgeting and resource management. • Commitment to conservation and community engagement principles. • A demonstrable love of the environment and living in wild places. Compensation & Benefits: • Attractive compensation package commensurate with experience. $5000 - $5500 Nett • Comprehensive benefits including travel allowance, housing allowance, and professional development • Opportunity to work in a globally recognized conservation area with a dedicated and passionate team. Please Note - While all applications are valuable, we’ll reach out directly to candidates who best meet the client’s requirements.
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