You will be the engine behind our tour operations coordinating wine tastings, farm tours, function bookings, and guest experiences with precision. You will build and maintain strong relationships with tour operators, agents, transport providers, and activity suppliers to keep our booking channels flowing.

Requirements

• Minimum 3–5 years of experience in a tour operations environment
  

• Hands-on experience coordinating tours, itineraries, and multi-activity bookings
  

• Experience with luxury safari lodges and boutique hotels is an advantage
  

• Proficiency in tour operator software like Tourplan is an advantage
  

• Experience with hospitality PMS systems (e.g. Fidelio, Apex, Innkeeper, Booking.com, or similar)
  

• ERP system knowledge is an advantage
  

• Proven track record with rate loading managing seasonal, channel-specific, and package pricing across multiple platforms
  

• Strong understanding of supplier/agent contracts, commission structures, and the booking distribution cycle
  

• Marketing experience and social media posting to promote tours and packages
  

• Solid guest liaison and emergency management skills
  

• Experience scheduling guides, drivers, or event staff (advantageous)
  

• Sharp attention to detail and accuracy under deadline pressure
  

• Good working knowledge of Excel, Word, and Outlook
  

• A registered tour guide qualification or wine-related certification is an advantage, but not essential
  

Your responsibilities will include:

Itinerary Planning & Package Design

• Create customised B2B and B2C itineraries tailored to local and international markets
  

• Design holiday packages aligned with client interests or group demands
  

• Price packages competitively for direct clients and travel agents
  

Logistics & Bookings

• Handle reservations, process payments, and issue final tickets or travel vouchers
  

• Schedule guides and coordinate transport logistics
  

• Book external activities and experiences
  

Costing & Budgeting

• Calculate total tour expenses and establish profit margins
  

• Price packages competitively for clients and travel agents
  

Supplier & Compliance Management

• Vet suppliers to verify transport providers possess valid operating licenses and Professional Driving Permits (PDPs)
  

• Manage supplier relationships and contracts
  

• Loading and maintaining rates across multiple channels
  

Client & Emergency Management

• Manage disruptions including flight delays, weather cancellations, and medical emergencies
  

• Handle guest enquiries, complaints, and relationship building with warmth and professionalism
  

Marketing & Social Media

• Create and schedule social media content to promote tours and packages
  

• Assist with marketing campaigns to attract local and international clients
  

• Maintain an active presence on platforms like Instagram, Tiktok and Facebook
  

• Capture and share guest experiences to build brand awareness
  

How to Apply

If you feel that your skills align with this opportunity we would be thrilled to hear from you, send your CV via email to hr@capejoy.co.za with the position title in the subject line.