We are seeking a highly organised and detail-oriented Internal Sales Rep to serve as the operational hub of our sales team in Johannesburg. You will manage the end-to-end sales process—from initial quotation to final delivery—ensuring our customers receive world-class service while our field sales team remains focused on growth
Order Processing: Receiving, checking, and processing customer orders via phone and email.
Quoting & Invoicing: Preparing and sending quotes within specified timeframes and issuing invoices accurately.
Support Sales Team: Supporting account managers and external sales representative with administrative tasks and helping with upselling.
Customer Support: Handling inquiries, resolving issues, and maintaining positive client relationships.
Customer Liaison: Act as the primary internal contact for client enquiries regarding stock availability, lead times, and order status.
Logistics Coordination: Collaborate with the warehouse and logistics teams to expedite urgent orders and resolve delivery discrepancies.
Communication: Exceptional communication skills with a professional telephone manner.
Attributes: High attention to detail, ability to multitask under pressure, and a proactive "problem-solver" mindset.
Experience: Minimum 5 years of experience in internal sales, sales support, and administrative role.
Accuracy in order processing and documentation.
Promptness in responding to customer requests and quotes and queries
Back – up assistant to repairs and rental administrator should we be short staffed
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