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Spa Manager & Therapist For Luxury 5-Star Retreat In The Franschhoek Winelands
HotelJobs Wednesday, 15 July 2026Job Summary
This 5-star luxury hotel retreat offers a selection of unique treatments and therapies for overseas guests with modern facilities and an ideal for complete relaxation and regenerative healing. ProStaffSelect are recruiting for a SPA MANAGER and SPA THERAPISTS to join this dedicated team offering attractive benefits and commissions. Fluent English is ESSENTIAL and any foreign languages will be beneficial. Attractive and immaculate presentation with impeccable personal hygiene. REQUIREMENTS: International Qualification (CIDESCO/CIBTAC/ITEC or Equivalent. Minimum 3 Years’ Experience as a Spa Manager, Assistant Spa Manager, or in a senior spa leadership role. Previous experience within a luxury hotel, spa, or wellness environment. Proficient in Retail and Treatments: Facials, Massage, Manicures & Pedicures. Cruise Liner Experience would be of an advantage. Proven ability to drive sales, retail performance, and guest satisfaction. Experience using spa booking systems and Microsoft Office. Strong leadership, organisational, and communication skills. Financial understanding of budgets, stock control, labour management, and reporting. MUST have a confident, friendly personality & professional appearance and able to relate to clients of all ages with a passion for luxury hospitality and wellness. PERSONAL ATTRIBUTES Natural leader with the ability to motivate and inspire a team. Passionate about guest service and creating memorable experiences. Commercially minded and results driven. Excellent organisational and problem-solving abilities. Able to multitask and perform well in a fast-paced environment. Professional; well-presented, and highly organised. KEY RESPONSIBILITIES Lead the daily operation of the spa, ensuring exceptional guest experiences and luxury service standards. Manage and motivate the spa team, including therapists, reception, reservations, and housekeeping. Drive treatment revenue, retail sales, memberships, and promotional initiatives. Monitor bookings, occupancy, guest satisfaction, and business performance. Recruit; train, coach, and develop staff while maintaining high performance standards. Prepare staff rosters and oversee daily operational planning. Manage stock control, ordering, retail inventory, and departmental expenses. Ensure accurate cash handling, reporting, and operational administration. Maintain the highest standards of cleanliness, hygiene, health, and safety. Handle guest concerns professionally and implement service improvements where required. Work closely with senior management to achieve operational and financial objectives.
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