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? Service Supervisor | Luxury Lodge | Kruger National Park ? ? Salary: Negotiable DOE ? Live-in Position A luxury lodge in the Kruger National Park is seeking a professional and experienced Service Supervisor to lead the lodge’s front-of-house team. This role focuses on delivering exceptional guest service while managing staff, beverage operations, and ensuring operational excellence in a high-end safari environment. Key Responsibilities: • Ensure consistency in service and product delivery to guests • Monitor staff and guest areas to ensure compliance with liquor and safety regulations • Perform and oversee beverage preparation, service, and presentation, including training staff and maintaining profit margins • Develop and implement specialty drinks and daily beverage offerings • Promote clear communication between the kitchen and service team through daily briefings and service coordination • Investigate and resolve guest complaints professionally • Manage stock, forecast consumption, and maintain par levels for crockery, cutlery, glassware, and service equipment • Review beverage menus, analyze recipes for costs, and set pricing appropriately • Maintain POS systems and use reports to track popular and profitable items • Arrange for maintenance and repairs of equipment, including refrigeration and ice machines Requirements – Qualifications and Skills: • Extensive experience in luxury hospitality, with a strong focus on F&B customer service • Knowledge of local, regional, and international wines and beverages • Strong understanding of food, cooking methods, products, and supply management • Experience with stock control procedures and inventory management • Proficiency with all service appliances and equipment • Knowledge of hygiene standards and cleaning products • Basic planning, budgeting, and departmental administration skills Key Personal Attributes: • Excellent attention to detail and guest-focused mindset • Strong written and verbal communication skills • Team player with a positive attitude, emotional control, and problem-solving abilities • Proactive, creative, and able to use initiative • Committed, adaptable, and flexible, with excellent time management • Ability to work accurately under pressure while maintaining high service standards • Strong people skills, patience, and openness to feedback If you are a professional, hands-on service supervisor with a passion for luxury hospitality and guest satisfaction, we want to hear from you! ? Please note: If you do not hear from us within 7 days of applying, please consider your application unsuccessful.
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