Service Supervisor | Luxury Lodge | Kruger National Park

Salary: Negotiable DOE | Live-in

Kendrick Recruitment is seeking an experienced and professional Service Supervisor to join a luxury lodge in the Kruger National Park. This role is ideal for a hospitality professional with a strong guest service focus, leadership skills, and operational knowledge of food and beverage service in a high-end environment.

Key Responsibilities:

• Ensure consistency in services and products offered to guests
  

• Monitor staff and patron activities to ensure compliance with liquor regulations
  

• Perform and supervise beverage preparation and service tasks, including presentation, sales, and training
  

• Assist in developing and implementing specialty drinks for welcome, morning, and evening services
  

• Promote optimal communication between the kitchen and service teams, including daily briefings and pass management
  

• Investigate and resolve guest complaints professionally
  

• Manage stock control, inventory, and equipment maintenance for service areas
  

• Estimate consumption, schedule orders, and verify delivery contents for quality and quantity
  

• Maintain par levels for crockery, cutlery, glassware, and beverage/service equipment
  

• Review beverage menus, analyze recipes, and assign prices to menu items
  

• Ensure effective POS operation, monitoring reports to identify popular and profitable items
  

• Coordinate equipment repairs and services such as refrigeration and ice machines
  

Requirements & Skills:

• Strong knowledge of luxury F&B customer service standards
  

• Comprehensive understanding of local, regional, and international wines and beverages
  

• Knowledge of food preparation, product quality, and cooking methods
  

• Understanding of stock procedures, inventory control, and departmental administration
  

• Familiarity with hygiene standards, cleaning products, and equipment operation
  

• Ability to plan, budget, and manage departmental tasks efficiently
  

• Excellent attention to detail, time management, and organizational skills
  

• Strong interpersonal skills, emotional control, and team leadership abilities
  

• Proactive, adaptable, and able to work accurately under pressure
  

• Commitment to delivering exceptional guest experiences
  

Interested candidates are invited to submit their CV to apply for this opportunity.