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Job Summary
Well known Inbound DMC is looking for a Senior Travel Designer for their Retail Market . As a Senior Travel Designer, you’ll deliver exceptional; personalised travel experiences for guests and agents. You’ll combine deep product knowledge with high-touch service ; fast response times, and a consultative approach. Your mission: build strong relationships, curate bespoke itineraries, and drive sales while maintaining healthy margins. This position will be based in either Johannesburg or Cape Town (hybrid working offered) Duties: Deliver prompt, professional, and solution-oriented service to agents and guests. Communicate proactively and with clarity. Curate bespoke journeys reflecting guest preferences and Wilderness standards. Identify upselling opportunities to enhance guest experiences. Build trust-based relationships, understand agent preferences, and collaborate with Sales and Operations teams. Quote accurately and timeously, maintain meticulous booking files, and ensure seamless execution of itineraries. Work closely with Operations Specialists to ensure a high-quality guest experience and manage all booking logistics. Optimise bed nights and margins, track financial performance, and ensure revenues are secured. Stay current on camps and experiences across Southern & East Africa, and confidently position our offerings. Use industry systems (WETU, Smartbox, Tourplan, etc.) to streamline processes and enhance service delivery. Requirements: Matric Tertiary qualification in Travel & Tourism or Hospitality. At least 4–5 years’ experience in a senior travel design or reservations role Proven experience in itinerary planning, customer service, and sales; familiarity with TourPlan and Microsoft Office. Exceptional attention to detail, strong communication (English required, European languages advantageous), organisational skills, and ability to upsell and personalise travel experiences. Creative; proactive, service-driven, passionate about wildlife and conservation, able to work under pressure, and dedicated to customer satisfaction.
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