Job Summary
Senior Therapist | Luxury Safari Lodge | Greater Kruger
Accommodation: Live-in
Location: Greater Kruger
Kendrick Recruitment is seeking a passionate and experienced Senior Therapist to join a luxury safari lodge in the Greater Kruger region. This is an exciting opportunity for a wellness professional with a love for holistic treatments and a passion for yoga, looking to grow within a high-end hospitality environment.
• Relevant spa qualification with proven experience
• Passion for wellness, yoga, and holistic guest experiences
• Strong leadership and team management skills
• Excellent communication and guest engagement abilities
• High attention to detail and organizational skills
Key Responsibilities
• Oversee the daily operations of the Wellness Centre, ensuring smooth and efficient service delivery
• Maintain cleanliness, organization, and stock levels across all wellness areas
• Ensure opening and closing procedures are followed consistently
• Report and follow up on maintenance issues to ensure minimal guest disruption
• Uphold high standards of SOPs across all treatments and wellness facilities
• Ensure safety procedures are followed, including proper use of equipment and electrical items
Guest Experience
• Engage with guests proactively, promoting wellness facilities and experiences
• Manage bookings efficiently, ensuring proper scheduling for treatments
• Deliver high-quality treatments to international luxury standards
• Ensure all guests complete necessary forms and receive personalized, safe treatments
• Provide a holistic and memorable wellness journey from start to finish
• Maintain strict guest confidentiality and professionalism at all times
• Assist guests with boutique purchases and wellness-related services
Team Management
• Train, mentor, and support therapists, ensuring adherence to standards and protocols
• Conduct performance reviews and address any performance concerns
• Manage team schedules, leave, and daily operations according to business needs
• Maintain high levels of hygiene, grooming, and professionalism within the team
• Foster a positive team environment through communication and motivation
• Ensure the team is well-versed in all treatments, wellness offerings, and unique guest experiences
Administration
• Assist with stock takes, stock control, and reporting discrepancies
• Monitor and report stock shortages and manage ordering processes
• Ensure compliance with health and safety standards and hygiene protocols
• Capture treatments accurately on systems and maintain up-to-date records
• Monitor departmental budgets and support cost control initiatives
• Build and maintain strong supplier relationships
• Communicate effectively with management regarding guest feedback and operational needs
This role is ideal for a dedicated and well-rounded wellness professional who thrives in a luxury lodge environment and is passionate about delivering exceptional guest experiences.
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