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Job Summary
A well-established, conservation-driven African travel company is looking for a strong SENIOR SUPPORT & RELIEF CONSULTANT to join their team This is a senior behind-the-scenes enablement role supporting a high-performing team of safari consultants. You will own the quoting function; building accurate, margin-conscious itinerary costings from complex rate sheets; while seamlessly stepping in to manage consultant desks during periods of leave. Beyond the core quoting and relief responsibilities, you will play a hands-on role in systems management and process implementation, making you a critical operational backbone of a lean, ambitious team. Core Criteria: Minimum 5 years inbound tour consulting experience preferably with the American market Tourplan; SafariPortal, Hubspot and G Suite/Microsoft systems knowledge. Comfortable with Excel, reporting & spreadsheet formulas Strong knowledge of Southern & East Africa with understanding of logistics, experiences per region and product knowledge Passionate about sharing their love for Africa, its incredible wildlife and the importance on conservation to support communities Build and maintain relationships with direct team members and colleagues in a remote setting. Administration-focused; proficient with working in excel calculations, attention to detail and questioning mind, adaptable, and resilient under pressure. Ability to read and understand complex rate sheets and apply children discounts and supplier specials Understand Gross Margin / Gross Profit and Mark up rules, working with VAT on South African Suppliers Sales methodologies, problem-solving, and teamwork. Candidate Responsibilities: Act as primary Quote Expert for top performing consultants (currently done primarily on custom excel sheet), knack for learning new technologies Load confirmed bookings into Tourplan Oversee teammates’ desks during consultant leave (sick, annual, or educational) and manage requotes/proposals. Support system implementation and testing of new procedures. Assist with following up with dead leads during quiet periods. Capacity based lead nurturing for conversion What's on offer: a collaborative team of expertise working together to challenge conventional methods, stepping out of the comfort zone to explore new technologies and shaping processes based on what the business needs. Fully remote position (or hybrid / office based if you are in Hoedspruit), excellent compensation package with personal KPI metrics to earn 13/14 cheque.
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