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Safari JOBS is searching for an experienced and polished Senior Lodge Reservationist to join an exceptional luxury safari environment. This is a fantastic opportunity for a confident reservations professional who understands that the guest journey begins long before arrival. In this role, the successful candidate will be part of a world-class hospitality setting where every enquiry, booking, email, telephone call, payment detail, special request, and guest interaction contributes to creating an unforgettable safari experience. The ideal candidate will bring solid reservations experience within the safari lodge industry, strong financial awareness, excellent attention to detail, and the ability to manage guest communication with warmth, accuracy, efficiency, and professionalism. This position will suit someone who takes genuine pride in delivering a personal, high-touch service experience and who understands the importance of representing a luxury safari product with confidence and care. Our client is looking for a proactive, organised, and guest-focused individual who naturally goes the extra mile, works well under pressure, and enjoys being part of a close-knit lodge team. A strong telephone and email manner, excellent administrative ability, sound reservations systems knowledge, and a realistic understanding of bush life will be essential. This is an exciting opportunity for a reservations specialist who loves the safari industry, thrives in a luxury guest-service environment, and is ready to contribute to a truly memorable guest experience from the very first point of contact. ??????? ???????????? ??? ???????????? Clear criminal record; Excellent employment track record – references will be verified; Excellent English fluency (written & verbal); At least 3 years’ experience within a similar appointment with specific reservations experience in the safari lodge industry; Excellent interpersonal skills; Excellent computer skills and sound knowledge of lodge reservations systems; Excellent financial awareness ?????????? ??????: Personal approach and high level of customer service and support; Sense of ownership and pride for the guest experience; Excellent telephone and email manner; Excellent communicator; High sense of responsibility; Proactive and committed to the businesses’ interests; Works under own initiative; Team orientated and a team player; Works well under pressure and naturally goes the extra mile; Able to multi-task; Strong organisational and administrative skills; Plans and organizes effectively; Flexible manner and willingness to assist; Performs job functions with attention to detail, efficiency, and accuracy; Assertive and proactive; Willingness to learn; A sense of fun and understanding of the company way of doing things; Realistic expectations of bush life. ??? ???????????????? Logging and responding to enquiries by phone and e-mail, making reservations in accordance with agreed turnaround guidelines; Providing accurate and relevant information about room options, availability, packages and specials; Checking availability of accommodation on the guests’ desired travel dates; Ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow-up; Following up on provisional reservations; Issuing invoices, processing payments and sending confirmation details to guests; Booking Federal Air flights and road transfers for guests as required; Sorting out any issues that may arise with reservations; Providing support to guests who may need to amend or cancel a reservation; Collaborating with lodge operations to resolve booking issues, such as cancellations, delays, or overbookings; Ensuring all guest requests such as booking excursions, treatments etc. are actioned and accurately detailed; Ensuring guest satisfaction by addressing guest concerns, feedback, and special requests; Updating and maintaining client database; Creating and updating guest profiles for identified VIP & repeat clients; Maintaining an excellent rapport with guests and greeting guests on arrival at the property; Host site visits for the trade and special function stays ???????????? / ??????? / ???? ????? Permanent employment and the opportunity for growth within a globally recognised 5* hospitality company; Package comprising a basic salary (NEG. DOE and qualifications) PLUS the below CTC benefits - Share of gratuities left by guests*; 1% of company revenue gratuity* 20 bed nights for family and friends annually at an exceptionally reduced rate*; Medical Aid: Company contribution of 50% **; Pension Fund: Company contribution of 50% ** 2x free gym memberships**; Accommodation: Live in - own bathroom & bedroom inc. basic furnishings. Possibility of sharing kitchen/living areas (TBC); Food allowance of R2, 514.00 in addition to the salary, ordered through company; Uniform allowance*; ?????? ?????? ???? ?????? ??????????? ???? ???????????; *Will come into effect upon re-opening of the property in 2027. **Applicable / compulsory after successful 3 month probation period. Work cycle: 4 weeks on and 2 weeks off. ?????? ???? ???? ???? ?? ? ?????? ????/??? ????????, ??? ?????? ????? ???? ??? ???????????? ???? ???? ?????. ????? ?? ???? Expats with a valid work visa and relevant administrative documentation not expiring within the next 12 months may apply. Any finer details, such as salary basic salary info, will be discussed directly with short-listed applicants. ??????????? ??????? Please submit your ??-??-???? ???? ??, a recent ????-???-????????? ??????????, copies of relevant ?????????????? / certificates, and contactable references for up to your ???? ????? ?????. Written reference letters to be included if available. We sincerely value every application submitted. While only shortlisted candidates who meet the role requirements will be contacted, you are most welcome to follow our advertising & social media platforms for future opportunities that may better align with your profile.
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