Senior Lodge Anchor / Assistant Manager | Luxury Lodge | Sabi Sand

Kendrick Recruitment is currently seeking an experienced, hands-on and guest-focused Senior Lodge Anchor / Assistant Manager for a luxury lodge in the Sabi Sand.

This is an excellent opportunity for a confident luxury hospitality professional who enjoys combining guest interaction with operational leadership. The successful candidate will support the General Manager with the day-to-day running of the lodge while helping to maintain exceptional standards across Guest Relations, Front Office, Food & Beverage, Housekeeping and general lodge operations.

The role requires a visible and approachable leader who is comfortable hosting guests, guiding the team and taking responsibility for lodge operations in the absence of senior management.

Key Responsibilities

• Support the General Manager with the daily operation of the lodge.
  
• Act as Manager on Duty and take responsibility for the lodge when required.
  
• Deliver warm, professional and personalised guest experiences from arrival through to departure.
  
• Host guests during meals, activities and special occasions.
  
• Manage guest requests, feedback and service-related concerns professionally.
  
• Maintain strong communication with guests throughout their stay.
  
• Oversee Front Office, Reception and Guest Relations operations.
  
• Supervise room allocations, guest movements, check-ins and departures.
  
• Ensure guest accounts, payments and check-outs are processed accurately.
  
• Coordinate honeymoon arrangements, celebrations and individual guest preferences.
  
• Work closely with Housekeeping, Kitchen, Service, Guides and Maintenance teams.
  
• Monitor service delivery and presentation standards across all departments.
  
• Assist with daily briefings, departmental coordination and operational planning.
  
• Support, coach and motivate team members through a hands-on leadership style.
  
• Assist with staff scheduling, performance management and training.
  
• Prepare daily reports, operational documentation and management updates.
  
• Oversee gate manifests, transfer arrangements and charter coordination.
  
• Assist with stock control, curio shop operations and cash reconciliations.
  
• Support Food & Beverage service and hosting when required.
  
• Ensure lodge policies, procedures and health and safety standards are followed.
  

Requirements

• Previous experience as a Senior Lodge Anchor, Duty Manager or in a similar role.
  
• Experience within a luxury safari lodge or five-star hospitality environment.
  
• Strong Guest Relations, Front Office and lodge administration experience.
  
• Good understanding of Food & Beverage and Housekeeping operations.
  
• Previous team supervision or junior management experience.
  
• Excellent communication and interpersonal skills.
  
• Confident, professional and highly guest-focused approach.
  
• Strong organisational, leadership and problem-solving abilities.
  
• Ability to manage multiple priorities and remain calm under pressure.
  
• Computer literacy with proficiency in Microsoft Office.
  
• Experience with hospitality management systems will be advantageous.
  
• Valid driver's licence.
  

This role would suit a capable and energetic lodge professional who is ready to take the next step into management while remaining closely involved in the guest experience and daily operation of the lodge.

Interested candidates are invited to submit their CV to apply for this exciting opportunity.

Please note that if you do not hear from Kendrick Recruitment within 7 working days, kindly consider your application unsuccessful.