Position Overview

The Housekeeping Manager is responsible for ensuring all guest rooms, public areas, back-of-house facilities, and staff accommodation are maintained to the highest standards of cleanliness, hygiene, presentation, and safety. The role includes overseeing housekeeping stock, equipment, maintenance reporting, and fostering a motivated and accountable team culture.

Key Responsibilities

Operational Oversight

• Ensure all housekeeping areas, including guest rooms, public spaces, spa, laundry, and back-of-house areas, meet established standards.
  

• Oversee the cleanliness, organisation, and compliance of housekeeping storerooms.
  

• Delegate tasks to the Housekeeping Supervisor and monitor follow-through on instructions.
  

• Conduct regular spot checks to maintain service and cleanliness standards.
  

Staff Supervision and Development

• Support recruitment, onboarding, and training of housekeeping staff.
  

• Provide input for performance evaluations and staff rostering.
  

• Foster a motivated, accountable team culture focused on service excellence.
  

Inventory, Linen Control, and Financial Oversight

• Monitor linen usage and laundry cycles, ensuring adequate par stock levels.
  

• Perform monthly inventory counts for linen, cleaning products, and guest amenities.
  

• Liaise with suppliers and obtain quotes for major purchases.
  

• Track departmental spending to align with budgetary guidelines.
  

Sustainability and Hygiene Compliance

• Implement environmentally responsible cleaning practices.
  

• Enforce health and safety compliance, including PPE usage and chemical handling.
  

• Complete hygiene and room audit checklists and address deviations.
  

Maintenance Reporting and Coordination

• Identify maintenance issues during daily checks and report promptly.
  

• Track progress on repairs and escalate unresolved issues.
  

• Ensure all maintenance concerns are documented and followed up.
  

Guest Interaction and Special Requests

• Oversee honeymoon turndowns, VIP room preparations, and special guest requests.
  

• Coordinate housekeeping support for lodge events and functions.
  

Equipment and Machinery

• Maintain knowledge of operating procedures for all housekeeping machinery and equipment.
  

• Report faults or safety concerns and ensure timely repairs or replacements.
  

Additional Duties

• Perform additional duties as assigned by lodge management to support overall operations.
  

Minimum Requirements

• Matric.
  

• Minimum 3 years’ supervisory housekeeping experience, preferably in a lodge or remote environment.
  

• Strong organisational, training, and people management skills.
  

• High attention to detail, especially in luxury guest-facing areas.
  

• Knowledge of hygiene standards, chemical usage, and laundry systems.
  

• Computer literate (Outlook, Word, stock/inventory systems).
  

• Fluent in English; other local languages an advantage.
  

• Valid driver’s licence and live on-site.
  

Core Competencies

• Exceptional attention to detail.
  

• Excellent communication and interpersonal skills.
  

• Leadership and team motivation.
  

• Proactive, hands-on approach.
  

• Ability to work under pressure in a remote or wilderness environment.
  

Working Conditions

• Lodge-based with on-site accommodation provided.
  

• Required to work shifts, weekends, and public holidays.
  

• Remote location with limited access to town facilities.
  

Package

• Salary: Negotiable, dependent on experience.
  

• Accommodation: Live-in provided.