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? Lead a Premier Luxury Wellness Club with Commercial Excellence and Vision! ? ? Senior Club General Manager ? Botswana ? Luxury Health & Fitness Club ? Salary: Negotiable (DOE) Kendrick Recruitment is currently seeking an experienced Senior Club General Manager for a luxury health and fitness club based in Botswana. This is a senior leadership opportunity suited to a commercially driven, guest-focused hospitality professional with strong operational expertise and a passion for wellness, service excellence, and high-performance team leadership. The successful candidate will take full accountability for the club’s operational, financial, and service delivery performance while building a thriving wellness community and ensuring a premium member experience. Requirements: ✔ Matric certificate essential ✔ Relevant tertiary qualification in Business, Hospitality, or Retail (NQF 7) ✔ Minimum 6 years’ experience as a Club General Manager or Hospitality/General Manager in premium or luxury environments ✔ Minimum 4 years’ proven leadership and people management experience ✔ Strong commercial acumen and financial management capability ✔ Strong HR knowledge including recruitment, performance management, and employee relations ✔ Experience in project management and operational execution ✔ Entrepreneurial mindset with strong business ownership approach ✔ Ability to manage multiple priorities in a fast-paced environment Key Responsibilities: Commercial Management: • Drive revenue growth and EBITDA performance • Reduce member churn through engagement and retention strategies • Manage ancillary revenue streams including personal training and tenants • Oversee capital projects and ensure ROI delivery • Control operating expenses through effective P&L management • Ensure compliance with company standards and audit requirements Facility Management: • Maintain premium facility standards across all operational areas • Oversee health, safety, and compliance requirements • Manage maintenance schedules and cost control efficiencies • Implement preventative maintenance programmes • Uphold brand and operational excellence standards People Management: • Recruit, develop, and retain high-performing talent • Lead staff training, development, and performance management • Manage tenants and contractors aligned to strategic goals • Foster a high-performance and values-driven culture • Ensure effective HR processes and employee relations Member Experience & Service: • Deliver exceptional member experience aligned with brand promise • Lead wellness and group exercise offerings • Build strong member relationships and personalised engagement • Resolve queries and complaints effectively and professionally • Drive “unreasonable hospitality” culture across the club Market & Competitor Analysis: • Conduct regular market and competitor analysis • Identify risks, trends, and opportunities • Provide strategic insights to senior leadership Candidate Profile: • Strong emotional intelligence and interpersonal awareness • Excellent problem-solving and conflict resolution ability • Highly adaptable, resilient, and detail-oriented • Strong organisational and time management skills • Digitally fluent and systems proficient • Passionate about wellness, hospitality, and commercial performance Success Measures: • Net member growth • Revenue and EBITDA targets • Controlled operating expenses • Facility compliance and standards • Employee engagement and performance outcomes • Member satisfaction and retention metrics Please note that only suitable candidates will be contacted. If you have not heard back from us in 7 working days, please consider your application unsuccessful.
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