We are seeking a highly motivated and experienced person to fill the role of Dealer 'Systems & Application' Support Specialist, responsible for delivering a system support across our dealership network, with a focus on effective system usage and process alignment.

This role requires a strong understanding of Automotive dealership systems and processes, with a specific focus on Sales, Sales Administration, Post-Service, and Sales Experience Follow-Up systems.

The successful person will play a key role in supporting dealerships, resolving system-related issues, improving process adoption, and driving effective system usage, while building strong relationships with dealer staff and management team.

Key Responsibilities

System & Application Support

Provide remote and on-site support for dealership systems and applications
Troubleshoot and resolve system issues aligned to relevant processes and standards
Recreate and analyse dealership issues to identify root causes

Dealer Process Support (Sales & Follow-Up Focus)

Support dealerships in optimising Sales, Sales Admin, and Follow-Up processes
Guide users on correct usage of post-service and sales experience systems
Identify inefficiencies and ensure alignment to best practice dealer workflows

Training, Coaching & User Enablement

Deliver onsite and remote training sessions to dealership teams
Provide hands-on coaching to Sales, Admin, and support staff
Conduct user assessments and needs analysis to identify training gaps
Drive improved system adoption

Stakeholder Engagement

Build strong relationships with dealer staff, management, and internal teams
Act as a key point of contact between dealerships and technical teams
Communicate findings effectively to management

Reporting & Performance Monitoring

Monitor system usage, adoption, and performance trends at dealerships
Analyse data and generate actionable insights
Prepare and deliver clear, professional reports and presentations
Track progress, risks, and areas for improvement

Implementation

Support rollout of system enhancements and new initiatives
Ensure successful adoption of changes within dealerships

Requirements

Minimum 5 years’ experience in a dealership environment (essential)
Experience in Dealership Sales, Sales Admin, or PSE environments (essential)
Solid understanding of dealer processes, workflows, and follow-up systems
Proven ability in training, coaching, and supporting users
Strong experience with reporting and performance tracking
Valid driver’s license, own vehicle and willingness to travel
Affinity for technology

Qualifications

Matric (Grade 12) – essential
Relevant qualification in Business or related field – advantageous

Skills & Competencies

Strong interpersonal and relationship-building skills
Excellent communication, facilitation, and presentation ability
Ability to train, mentor, and influence users at all levels
Strong analytical and problem-solving skills (process-focused)
Ability to translate data into clear, actionable insights
Well-organised, proactive, and results-driven

What Success Looks Like

High levels of system adoption and correct usage
Effective and timely resolution of dealership issues
Strong, trusted relationships with dealerships and the Management team

Other details

Initial 12 month contract

Location: Johannesburg - hybrid way of work