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Job Summary
Safari JOBS is searching for an experienced and polished Safari Lodge Reservationist to join a well-established luxury safari operation, with the position based in Johannesburg’s Northern region. This is a fantastic opportunity for a confident reservations professional who understands that the guest journey begins long before arrival. The successful candidate will play an important role in ensuring that every enquiry, reservation, email, telephone call, payment detail, special request and booking arrangement is handled with warmth, accuracy, efficiency and professionalism. The ideal candidate will bring solid reservations experience, preferably gained within the safari lodge, hospitality or luxury travel industry, together with strong administrative ability, excellent attention to detail and a good understanding of the financial aspects associated with reservations. This position will suit someone who takes genuine pride in delivering a personal, high-touch service experience and who understands the importance of representing a luxury safari product with confidence, enthusiasm and care. Our client is looking for a proactive, organised and guest-focused individual who works well under pressure, is comfortable managing multiple bookings and enquiries simultaneously, and naturally goes the extra mile to ensure a seamless reservations experience. A professional telephone and email manner, excellent written communication skills, sound reservations systems knowledge and the ability to maintain accurate booking information will be essential. The position is Johannesburg-based, making it particularly well suited to a reservations professional who loves the safari industry and would like to remain closely connected to the lodge environment while working from the city. ??????? ???????????? ??? ???????????? Clear criminal record; Excellent employment track record – references will be verified; Excellent English fluency (written & verbal); At least 3 years’ experience within a similar appointment with specific reservations experience in the safari lodge industry; Excellent interpersonal skills; Excellent computer skills and sound knowledge of lodge reservations systems; Excellent financial awareness ?????????? ??????: Personal approach and high level of customer service and support; sense of ownership and pride for the guest experience; excellent telephone and email manner; excellent communicator; high sense of responsibility; proactive and committed to the businesses’ interests; works under own initiative; team orientated and a team player; works well under pressure and naturally goes the extra mile; able to multi-task; strong organisational and administrative skills; plans and organizes effectively; flexible manner and willingness to assist; performs job functions with attention to detail, efficiency, and accuracy; assertive and proactive; willingness to learn. ??? ???????????????? Logging and responding to enquiries by phone and e-mail, making reservations in accordance with agreed turnaround guidelines; Providing accurate and relevant information about room options, availability, packages and specials; Checking availability of accommodation on the guests’ desired travel dates; Ensure reservations are handled in accordance with company minimum standards for turnaround/confirmation and follow-up; Following up on provisional reservations; Issuing invoices, processing payments and sending confirmation details to guests; Booking road transfers for guests as required; Sorting out any issues that may arise with reservations; Providing support to guests who may need to amend or cancel a reservation; Collaborating with lodge operations to resolve booking issues, such as cancellations, delays, or overbookings; Ensuring all guest requests such as booking excursions, treatments etc. are actioned and accurately detailed; Ensuring guest satisfaction by addressing guest concerns, feedback, and special requests; Updating and maintaining client database; Creating and updating guest profiles for identified VIP & repeat clients; Maintaining an excellent rapport with guests ???????????? / ??????? / ???? ????? Gross monthly salary of R23 – R25, 000.00 NEG . DOE & qualifications; Provident fund contribution; Performance based bonus at the discretion of the company; Full-time; Monday to Friday, office-based position, situated within Johannesburg’s Northern region. Office hours: 07:30 – 15:30. Alternate weekend and public holiday support: Every second weekend, responsible for manning the reservations phone and completing a daily check for urgent reservation emails, primarily relating to weather-related logistical changes for guest arrivals and departures. ??????????? ??????? Please submit your ??-??-???? ???? ??, a recent ????-???-????????? ??????????, copies of relevant ?????????????? / certificates, and contactable references for up to your ???? ????? ?????. Written reference letters to be included if available. We sincerely value every application submitted. While only shortlisted candidates who meet the role requirements will be contacted, you are most welcome to follow our advertising & social media platforms for future opportunities that may better align with your profile.
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