Job Summary
Rooms Division Manager | Luxury Boutique Hotel & Spa | KwaZulu-Natal Midlands
Kendrick Recruitment is currently seeking an experienced and guest-focused Rooms Division Manager for a luxury boutique hotel and spa located in the beautiful KwaZulu-Natal Midlands.
This is an exciting opportunity for a passionate hospitality professional with strong experience in front office operations, housekeeping, guest relations and accommodation management. The successful candidate will be responsible for leading the Rooms Division and ensuring a seamless, polished and memorable guest experience across all accommodation offerings.
Salary: R30,000 – R40,000 CTC per month (Dependent on Experience)
Role Overview
The Rooms Division Manager will oversee the complete accommodation experience, ensuring exceptional standards of cleanliness, presentation, guest care and operational readiness across all guest accommodation categories.
This role requires a visible and hands-on leader who can effectively manage front office, housekeeping, reservations and guest services while maintaining the highest boutique hospitality standards.
Areas of Responsibility
• Reservations
• Guest Relations
• Concierge & Guest Assistance
• Housekeeping
• Laundry & Linen Control
• Villa Hosts
• Butler & Host Services
• Porters & Luggage Assistance
• Night Audit & Overnight Guest Support
Key Responsibilities
Rooms Division Leadership
• Drive a culture of excellence throughout all accommodation and guest-facing areas
• Ensure consistently high standards of service, cleanliness and presentation
• Maintain operational readiness across all accommodation offerings
• Provide visible leadership during peak guest periods
Accommodation & Housekeeping Management
• Conduct regular inspections of accommodation and public areas
• Monitor room readiness, arrivals, departures and occupancy levels
• Oversee housekeeping operations and quality control
• Ensure linen, laundry and guest amenities are effectively managed and controlled
Guest Experience & Service Excellence
• Monitor guest feedback and online reviews
• Manage service recovery and complaint resolution professionally and efficiently
• Ensure all guest requests are handled promptly and effectively
• Maintain a strong guest-focused culture throughout the department
Front Office & Reservations
• Ensure smooth arrival and departure processes
• Monitor booking accuracy and room allocations
• Coordinate guest communications and special requests
• Ensure exceptional service delivery from all front-of-house teams
Team Leadership & Development
• Foster accountability, professionalism and service excellence
• Conduct performance management and coaching initiatives
• Identify training opportunities and implement development plans
• Manage staffing levels, shift schedules and departmental productivity
Operational Management
• Monitor departmental performance and operational efficiency
• Identify service gaps and implement corrective actions
• Report operational performance, challenges and improvement opportunities to senior management
• Maintain compliance with company standards and procedures
Requirements
• Minimum 3 years' experience in a Rooms Division leadership role
• Strong experience in front office, housekeeping, guest relations and accommodation operations
• Previous luxury hotel, boutique hotel, lodge or villa-style accommodation experience highly advantageous
• Proven leadership experience managing supervisors and operational teams
• Strong guest relations and service recovery abilities
• Excellent communication and organisational skills
• Strong understanding of room standards, housekeeping quality and operational readiness
• Ability to work flexible senior management hours based on operational requirements
Ideal Candidate Profile
• Detail-oriented and standards-driven
• Hands-on operational leader
• Calm and composed under pressure
• Strong leadership and team development skills
• Exceptional problem-solving abilities
• Passionate about luxury hospitality and guest satisfaction
• Strong organisational and multitasking capabilities
• Comfortable working in a boutique, high-touch hospitality environment
• Committed to continuous improvement and service excellence
Working Environment
• Weekend and public holiday work required
• Availability during peak guest periods essential
• Visible leadership presence throughout the operation
• Dynamic and fast-paced hospitality environment
What's on Offer
• Dynamic and rewarding leadership role
• Professional and supportive team environment
• Competitive salary package based on experience
• Excellent career growth opportunities
To apply, please send your CV
Please note: Due to the high volume of applications received, only shortlisted candidates will be contacted. If you do not hear from us within 7 working days, please consider your application unsuccessful.
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