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Job Summary
Celebrated Café and brunch destination based in Rosebank is looking for a Restaurant Operations Manager to oversee both Front & Back of House operations. The Operations Manager will play a key role in maintaining the highest standards of service, quality, and customer satisfaction . This position requires strong leadership, organizational skills; and a commitment to delivering a superb dining experience. Duties: Manage; motivate, and mentor restaurant staff, including servers, kitchen staff, and front-of-house personnel, to ensure exceptional customer service and a positive work environment. Optimize restaurant operations by implementing efficient workflows, procedures, and scheduling to meet customer demand while controlling costs. Ensure a high level of customer satisfaction by monitoring service quality, addressing customer feedback, and resolving issues promptly and professionally. Collaborate with chefs and culinary teams to develop and update menus, pricing strategies, and daily specials to enhance the dining experience and profitability. Manage inventory levels, including food, beverages, and supplies, to prevent shortages, minimize waste, and maintain product freshness. Enforce health and safety standards, food safety protocols, and cleanliness guidelines to ensure a safe and sanitary dining environment. Monitor budget and financial performance, analyse sales data, and implement cost-control measures to achieve financial targets. Develop and implement training programs to enhance staff skills, product knowledge, and service standards. Oversee shift schedules, staffing levels, and labour costs to ensure optimal coverage during peak hours and maintain a smooth operation. Build and maintain relationships with suppliers, negotiate contracts, and monitor deliveries to secure high-quality ingredients and cost-effective supplies. Collaborate with marketing teams to execute promotional campaigns, events, and marketing strategies to attract and retain customers. Ensure the restaurant's physical appearance is well-maintained, addressing repairs and maintenance as needed. Ensure compliance with local, state, and federal regulations, including alcohol licensing and labour laws. Requirements: Degree or Diploma in hospitality management Proven experience as a Restaurant Operations Manager or in a similar leadership role within the restaurant industry. Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficiency in restaurant management software and point-of-sale systems. Financial acumen and budget management experience. Knowledge of food safety regulations and health codes. Strong problem-solving and decision-making skills. Customer-focused mindset and commitment to service excellence. Adaptability and flexibility to work in a fast-paced environment.
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