Job Summary
Reservationist – Luxury Hotel
Salary: R19,845 per month
Kendrick Recruitment is seeking a professional and detail-oriented Reservationist to join a luxury hotel in Tokai, Western Cape. This opportunity is ideal for an individual with a passion for hospitality, excellent organisational skills and a strong commitment to delivering exceptional guest service.
Key Responsibilities:
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Manage all reservation enquiries received via telephone, email and other booking platforms.
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Process bookings, amendments and cancellations accurately and efficiently.
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Provide guests with detailed information regarding accommodation, rates, availability and hotel facilities.
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Ensure all reservations are recorded correctly within the booking system.
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Communicate effectively with the front office, sales and other relevant departments to ensure a seamless guest experience.
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Handle guest requests and special arrangements professionally and timeously.
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Maintain accurate reservation records and ensure all guest information is updated.
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Deliver excellent customer service while upholding the standards of a luxury hospitality environment.
Requirements:
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Previous experience in a reservations role within a hotel or luxury hospitality environment.
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Excellent verbal and written communication skills.
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Strong organisational skills and exceptional attention to detail.
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Proficiency in hotel reservation systems and general computer applications.
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The ability to multitask, prioritise responsibilities and work effectively under pressure.
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A professional, guest-focused attitude with a passion for delivering high standards of service.
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Strong interpersonal skills and the ability to work well within a team.
Salary: R19,845 per month.
Candidates who meet the above requirements and are interested in this opportunity are invited to submit their CV for consideration.
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