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? Reservationist | Luxury Hotel | KZN Midlands ? Salary: Up to R10,000 per month, depending on experience ? Accommodation: Live-in, single accommodation provided ? Location: KZN Midlands ? Working Week: 5-day week | 8 days off every 4 weeks Kendrick Recruitment is currently seeking an experienced and organised Reservationist to join a luxury hotel in the beautiful KZN Midlands. This is an excellent opportunity for a hospitality professional with strong reservations and administrative experience who is confident working with Opera and enjoys delivering exceptional guest service. The successful candidate will be responsible for managing the hotel's reservations and booking systems while working closely with the Front Office team to maximise occupancy and revenue. ? Key Responsibilities Manage and maintain the hotel's accommodation, booking and property management systems. Handle reservations, bookings, payments, confirmations and follow-ups. Maintain the Opera system, ensuring all reservations and guest information are accurate and up to date. Manage online booking channels, agents and STO contracts. Assist with marketing and promoting the hotel's accommodation to maximise bookings and sales. Handle quotes and work towards converting enquiries into confirmed bookings and upselling opportunities. Maintain accurate filing, administration and reservation records. Develop and maintain operational standards and systems of control. Work closely with the Front Office Manager and Receptionists to maintain excellent guest service standards. Assist with Reception duties and shifts when required. Communicate professionally with guests, agents and internal departments. Ensure all reservations are processed efficiently and accurately. Contribute towards maintaining high Front Office and Reservations standards. ? Requirements Minimum 2 years' experience in a similar Reservationist position within a reputable 4- or 5-star hotel. Opera knowledge is essential. Strong Microsoft Office skills, including Word and Excel. Excellent telephone and communication skills. Strong administrative and organisational abilities. Excellent customer service skills. Good understanding of hotel facilities and products. Basic sales and marketing knowledge, with the ability to sell rooms and upsell. Strong attention to detail. Excellent multitasking abilities. Deadline-driven and able to work effectively under pressure. Self-motivated and proactive. Ability to work effectively within a multicultural team. Professional awareness of Front Office practices and procedures. References are required. ? Property & Accommodation The hotel features 32 bedrooms, two restaurants, a spa, conference facilities, lounges, bars and additional accommodation facilities. Single live-in accommodation is provided, consisting of a bedroom, bathroom and kitchenette counter. The accommodation is unfurnished, and electricity is deducted according to usage. The property is approximately 15 km from Howick and 40 km from Pietermaritzburg. ? Package ? Up to R10,000 per month, depending on experience ? Single live-in accommodation ? Summer and winter uniforms provided ? 5-day working week ? 15 days annual leave per annum If you do not hear from us within 7 working days, please consider your application unsuccessful.
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