+2 more
Clear All Filters
Verified Ad
Job Summary
? ?? ??????????? ??????????? is assisting a safari company with a portfolio of luxury lodges and private reserves in Zambia in the recruitment of an experienced professional to join their Johannesburg (Rosebank) office as ??????????? ??????? The Reservation Manager will lead a new reservations department. This is a senior, strategic role responsible for driving reservations accuracy, system excellence, team leadership, and delivering a consistently high-end luxury service standard across a multi-lodge portfolio. The successful candidate will be highly detail-oriented and process-driven, with the confidence to manage people, systems, and commercial performance while working closely with Sales, Marketing, and lodge-based teams to ensure seamless operational delivery. This role requires a professional who brings structure, composure, and discretion to a fast-paced luxury environment, and who is passionate about Africa and exceptional travel experiences. Key Responsibilities · Lead and manage the central reservations team, setting clear standards and KPIs · Ensure flawless handling of all reservations, amendments, cancellations, and special requests · Take ownership of reservations systems, processes, SOPs, and data integrity · Act as the in-house ResRequest expert, including system and product training · Manage rates, availability, contracts, and promotions with absolute accuracy · Support revenue optimisation, forecasting, and reporting · Serve as the primary reservations contact for trade partners and internal stakeholders · Ensure all reservation interactions reflect a premium luxury brand standard Key Requirements · 8–10 years’ experience in luxury lodge, safari, or high-end hospitality reservations · Proven experience in a senior or managerial reservations role · Strong, hands-on ResRequest experience (essential) · Demonstrated ability to deliver system and product training · Advanced proficiency in Microsoft 365, particularly Excel and reporting · Strong leadership, mentoring, and team management skills · Exceptional attention to detail with a structured, process-driven mindset · Solid commercial understanding of rates, yield, and contracts · Excellent written and verbal communication skills · Prior experience or strong knowledge of Zambia as a destination is advantageous ???????????? – Market related PLEASE NOTE – Although we appreciate all applications, we will only reply to those candidates who meet our clients specific requirements. Thank you for your understanding
HotelJobs
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link