+2 more
Clear All Filters
Verified Ad
Job Summary
VACANCY: RECEPTIONIST Ref No: KB/FO-R2026/03 POSITION: RECEPTIONIST DEPARTMENT: ROOMS DIVISION REPORTS TO: FRONT OFFICE MANAGER/ FRONT OFFICE SUPERVISOR CLOSING DATE: 31st of March 2026 Receptionist – Front Office Function: A Receptionist represents the hotel throughout every stage of the guest journey. This role is responsible for delivering exceptional guest service, managing check-ins and check-outs, handling reservations, and ensuring a seamless front office operation in line with hotel standards. Main Duties and Responsibilities: c Welcome guests warmly and provide professional, courteous service at all times c Handle check-in and check-out procedures accurately c Manage reservations, room allocations, and special guest requests c Process payments, perform cash-ups, and follow financial procedures c Manage guest complaints efficiently and escalate when required c Maintain accurate guest records and update the PMS (Opera experience advantageous) c Monitor room status, arrivals, departures, and VIP guests c Promote hotel facilities and upsell rooms, F&B outlets, and services c Ensure compliance with hotel policies, health & safety regulations, and local legislation c Maintain a clean, organised front desk and professional appearance c Work closely with Housekeeping, Reservations, Sales & Marketing, and Management c Attend briefings, training sessions, and team meetings Pre-requirements: Ñ Excellent written and verbal communication skills Ñ Strong customer service and problem-solving abilities Ñ Professional telephone etiquette Ñ Ability to work under pressure and multitask Ñ Computer literate (Opera experience advantageous) Ñ High level of accuracy and attention to detail Ñ Reliable, honest, well-presented, and flexible Applications: Please submit your CV together with a Cover/Motivational Letter to Human Resources before the closing date. Only shortlisted candidates will be contacted. If you do not receive feedback within two weeks after the closing date, please consider your application unsuccessful.
HotelJobs
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link