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Job Summary
Front Office Manager | Luxury Lodge | Bela Bela, Limpopo
Accommodation: Live-in
Kendrick Recruitment is currently seeking a professional and experienced Front Office Manager for a luxury lodge based in Bela Bela. This role is suited to a hospitality professional who is passionate about delivering exceptional guest experiences while managing front office operations, leading a team, and ensuring seamless coordination across departments.
The Front Office Manager will oversee the daily front office operations to ensure smooth guest experiences, efficient departmental performance, and effective communication between departments. The position combines operational leadership, guest relations, financial reporting, team management, and revenue optimisation. The successful candidate will uphold high hospitality standards while contributing to room revenue growth and overall operational excellence.
Key Responsibilities
• Ensure a welcoming and professional guest experience from arrival to departure
• Manage check-in and check-out processes efficiently
• Handle guest enquiries, requests, and complaints promptly and professionally
• Oversee reservations, room allocations, and guest registration processes
• Coordinate guest services across departments to ensure seamless operations
• Maintain high levels of customer satisfaction and manage challenging guest situations confidently
Staff Management & Training
• Supervise and support front office staff including reception and guest services
• Prepare duty rosters and manage daily workflow
• Conduct weekly team meetings and training sessions
• Coach and develop team members to perform their duties effectively
• Handle disciplinary procedures when required
• Oversee payroll administration for the department
Communication & Coordination
• Act as the primary liaison between guests, departments, and management
• Maintain effective communication across all operational departments
• Coordinate with operational teams to ensure smooth service delivery
• Perform Duty Manager responsibilities when required
Financial & Administrative Duties
• Monitor daily financial movements and prepare daily revenue reports
• Manage departmental budgets and financial controls
• Balance and reconcile incoming and outgoing cash
• Submit weekly invoices to the finance department
• Perform monthly reconciliation of card transactions
• Ensure administrative tasks and reports are completed accurately and on time
• Ensure procurement aligns with approved budgets
Revenue & Reservations Management
• Monitor direct rental trends within the hospitality industry
• Manage forecasting, pricing strategies, special offers, and revenue targets
• Maintain a strong understanding of rate structures and online booking platforms
• Oversee reservation processes and occupancy optimisation
Compliance & Operational Control
• Ensure compliance with company policies and operational procedures
• Audit cash handling procedures and financial controls
• Respond promptly to emergencies and operational challenges
• Maintain awareness of reserve rules and regulations
Digital & Pre-Arrival Communication
• Review and update information on online platforms
• Maintain accurate and professional pre-arrival communication documentation
Internal & External Liaison
Works closely with the following departments:
• Reception
• Entertainment
• Housekeeping
• Maintenance
• Security
• Reserve Management
Skills & Technical Requirements
• Good understanding of CIMSO Innkeeper PMS system
• Strong knowledge of timeshare processes, exchanges, and principles
• Proficiency in Microsoft 365 Office Suite including Word and Excel (Publisher advantageous)
• Familiarity with the WhatsApp Business platform
• Strong administrative and reporting capabilities
• Basic financial literacy for reporting and reconciliations
• Ability to manage departmental budgets
• Understanding of direct rentals, reservations, forecasting, and booking platforms
• Knowledge of hospitality rate structures
• Team management ability including scheduling and disciplinary procedures
Qualifications & Certifications
• Relevant hospitality or front office management experience
Advantageous
• Health and Safety certification
• First Aid certification
Personal Attributes
• Professional appearance and excellent personal hygiene
• Strong leadership presence and interpersonal skills
• Calm, solution-focused approach under pressure
• Excellent organisational and time management skills
• Ability to handle emergencies and difficult situations effectively
• Respectful leadership style aligned with company culture
Interested candidates are invited to submit their CV to apply for the role.
Kendrick Recruitment
Recruiter
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