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Job Summary
Assistant Lodge Manager. 5* Game Lodge Zambezi River Malawi Assistant Lodge Manager The Lodge Manager will play a key role in ensuring every guest leaves the Lodge with an unforgettable experience. Responsibilities: Guest Experience ● Host Guests: Engage with guests to ensure they are comfortable and fully enjoying their stay. ● Exceptional Service: Work closely with the safari, housekeeping, and guest services teams to deliver a personalized, high-quality guest experience. ● Guest Safety: Educate guests on safety protocols, especially regarding interaction with wildlife. Ensure all guests are informed about safety procedures and are kept well informed regarding animal activity around the lodge. ● Team Management: Lead a team of dedicated professionals, ensuring communication flows between departments such as guest services, housekeeping, maintenance, and the safari team. ● Training & Development: Implement and oversee staff training programs that encourage professional growth. Lead by example and foster a culture of teamwork and dedication to service excellence. ● Room Checks: Conduct regular inspections of guest rooms to ensure cleanliness, comfort, and maintenance standards are met. ● Guest Safety Protocols: Educate guests on safety protocols, especially regarding interaction with wildlife. Ensure all guests are informed about safety procedures and are kept well informed regarding animal activity around the lodge. Guest Engagement & Experience ● Hosting Special Experiences: Coordinate and host special guest experiences such as private sundowners, bush dinners, and exclusive game drives. Ensure each activity is personalized and leaves a lasting impression. ● Community Engagement: Promote the lodge’s involvement with local communities, and encourage guests to learn about or contribute to local initiatives like the "Root to Fruit" reforestation project and educational outreach programs. Skills & Qualifications: ● Proven Leadership: 5+ years of experience in lodge management or high-end hospitality, with a focus on creating unforgettable guest experiences. ● Strong Communication: Excellent ability to communicate with guests, staff, and external partners. Must be personable, empathetic, and diplomatic. ● Cultural Sensitivity: Understanding of local customs and traditions to ensure respectful guest experiences. ● Team Management: Experience in leading, training, and inspiring a diverse team to deliver outstanding service. Foster strong professional relationships with other managers at the Lodge. ● Crisis Management: Ability to calmly handle emergencies and ensure staff and guests are well-informed about safety protocols. ● First Aid Certified: Up-to-date first aid certification is required, with a readiness to handle any medical incidents on-site. What We Offer: ● The opportunity to lead a world-class lodge in one of Africa’s most stunning national parks. ● A competitive salary and benefits package. ● A supportive, tight-knit team committed to making every guest’s experience unforgettable. ● Openness to new ideas and approaches that enhance the guest experience. ● A chance to contribute to wildlife conservation and community development Salary: Market related including accommodation - NETT Salary - after deductions
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