Single Lodge Manager

Duties and Responsibilities

Guest Services

• Coordinate guest check-ins and check-outs efficiently.
  

• Foster a warm, welcoming environment to ensure guest comfort and satisfaction.
  

• Address guest concerns and complaints promptly and professionally.
  

• Conduct game drives where qualified or arrange freelance guides when required.
  

Lodge Operations

• Maintain high operational and service standards across the lodge.
  

• Arrange relief staff when required.
  

• Manage housekeeping and housekeeping team responsibilities.
  

• Oversee gardens, maintenance, and general lodge upkeep.
  

• Arrange and supervise lodge maintenance projects when needed.
  

Administration

• Complete and submit month-end reports.
  

• Submit salaries for monthly payment.
  

• Manage ordering and control of stock, consumables, and lodge assets.
  

Desired Experience & Qualifications

Qualifications

• Hospitality Management Diploma or equivalent.
  

• Valid First Aid qualification.
  

• FGASA Level 1 (NQF 2) advantageous.
  

• DEAT registration advantageous.
  

• Valid PDP advantageous.
  

Skills

• Strong leadership with the ability to motivate and inspire a diverse team.
  

• Broad operational experience across HR, administration, FOH, guest relations, and lodge operations.
  

• Strong organisational and multitasking abilities.
  

• Excellent interpersonal and communication skills.
  

• Proficiency in Excel and Word.
  

• High attention to detail and strong problem-solving skills.
  

• Ability to work under pressure and manage multiple priorities.
  

• Flexible availability, including working additional hours when required.
  

• Ability to lead by example.
  

• Ability to work independently.
  

• Staff management experience.
  

• Passion and drive to develop the lodge to its full potential.
  

Management Couple

Duties and Responsibilities

Her Role – Guest Services, Administration & Housekeeping

• Coordinate guest check-ins and check-outs efficiently.
  

• Foster a warm, welcoming environment for all guests.
  

• Address guest concerns and ensure high levels of guest satisfaction.
  

• Ensure exceptional lodge standards are maintained at all times.
  

• Arrange relief housekeepers when required.
  

• Oversee housekeeping operations and staff.
  

• Complete and submit month-end reports.
  

• Submit salaries for payment each month.
  

• Manage ordering and control of stock, consumables, and lodge assets.
  

Him – Guiding & Lodge Operations

• Conduct daily game drives as a full-time guide.
  

• Host and welcome guests.
  

• Oversee gardens, maintenance, and general lodge upkeep.
  

• Assist with operational duties where required.
  

Desired Experience & Qualifications

Her Qualifications

• Hospitality Management Diploma or equivalent.
  

His Qualifications

• FGASA Level 1 (NQF 2).
  

• DEAT registered.
  

• Valid PDP.
  

• Valid First Aid qualification.
  

Skills

Her Skills

• Strong leadership and team motivation abilities.
  

• Full operational understanding across HR, administration, FOH and guest experience.
  

• Excellent organisational and multitasking skills.
  

• Outstanding interpersonal and communication abilities.
  

• Strong knowledge of lodge operations.
  

• Proficiency in Excel and Word.
  

• High attention to detail and strong problem-solving ability.
  

• Ability to work well under pressure and manage competing priorities.
  

• Able to lead by example and work independently.
  

• Driven with a desire to grow and develop the lodge.
  

His Skills

• Strong operational knowledge across maintenance, guiding and guest experience.
  

• Experience managing gardens and lodge maintenance.
  

• Staff management experience.
  

• Ability to operate independently.