SALES TRAINER | Sunninghill

We have a rewarding opportunity for an experienced Sales Trainer to join our team and play a vital role in enhancing the sales skills and performance of our sales consultants. As a Sales Trainer, you will be responsible for designing and delivering training programs, coaching individuals, and driving sales excellence within our BPO Business.

Responsibilities:
· Training Program Development:
Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.

· Training Delivery:
Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.

· Sales Coaching:
Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.

· Performance Evaluation:
Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.

· Sales Techniques:
Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.

· Product Knowledge:
Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.

· Compliance and Regulations:
Educate on industry regulations, compliance requirements, and ethical sales practices.

· Documentation:
Maintain accurate records of training sessions, attendance, and performance improvement plans.

· Continuous Improvement:
Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.

Qualifications:
· 2+ years’ experience in FSP training within a BPO or contact centre environment.
· Strong understanding of sales methodologies and techniques.
· Excellent presentation and communication skills.
· Ability to motivate and inspire sales teams.
· Proficiency in using training tools and technology.
· Detail-oriented with excellent organizational skills.
· Patience and the ability to provide constructive feedback.
· Certifications in sales training or relevant field (FAIS and SSETA accreditation would be advantageous)

If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.

Interested candidates are encouraged to submit their resume to Leeanne@callforce.co.za