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Job Summary
Kendrick Recruitment is currently recruiting a sophisticated and highly experienced Lodge Manager to lead a premier 5-star property based in the prestigious Madikwe Game Reserve. Reporting to the General Manager, the successful candidate will be responsible for the seamless daily operations of the lodge, ensuring that every guest experience is delivered with absolute precision and grace. This is a senior live-in position suited to a professional who pairs strong operational leadership with an intuitive understanding of high-end safari hospitality. The role requires an individual who is as comfortable managing complex back-of-house logistics as they are hosting discerning international guests. THE POSITION OVERVIEW Role: Lodge Manager Location: Madikwe Game Reserve, North West Remuneration: Competitive & Negotiable (DOE), Accommodation Provided Position: Live-In (Single or Couple considered depending on property needs) RESPONSIBILITIES Operational Leadership: Oversee the daily management of all lodge departments, including Front of House, Housekeeping, and Food & Beverage, ensuring 5-star standards are maintained across all touchpoints. Guest Relations & Hosting: Act as the primary host, anticipating guest needs and managing bespoke requests with professionalism and flair. Maintain a high level of visible presence to ensure a personalised and memorable stay for every visitor. Staff Management & Mentorship: Lead, motivate, and develop a diverse lodge team. Foster a culture of excellence through regular training, clear communication, and performance management. Administrative & Financial Control: Manage departmental budgets, stock control, and daily administrative reporting. Work closely with the General Manager to ensure the lodge remains profitable and operationally efficient. Maintenance & Aesthetics: Oversee the general upkeep and aesthetic standards of the lodge, ensuring that the property remains in peak condition and that all maintenance issues are addressed proactively. Health & Safety: Ensure total compliance with health, safety, and environmental regulations, maintaining a secure and sustainable environment for both guests and staff. REQUIREMENTS Experience: A minimum of 5 years’ established experience in a senior management role within a 5-star luxury lodge or boutique hotel environment. Education: A formal Hospitality Management qualification or Degree is highly preferred. Skills: Strong financial acumen with experience in budget management and stock control. Exceptional interpersonal skills and the ability to manage a large, multicultural team. Attributes: A proactive, hands-on leader with an impeccable eye for detail and the ability to remain calm and decisive under pressure. Professionalism: A commitment to the highest levels of service excellence and a genuine passion for the luxury safari industry. To apply, please share an up-to-date CV, references, and a profile photo.
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