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Duty Manager (Hotel) – Luxury Property Group | Camps Bay Salary: Negotiable DOE Kendrick Recruitment is seeking an experienced and professional Duty Manager for a luxury property group based in Camps Bay. This role is ideal for a polished hospitality professional who excels in guest relations, operational oversight, and leading teams within a high-end hotel environment. Minimum Experience & Requirements: • 3–5 years’ experience in a similar role within a luxury hotel environment • Strong front-of-house and operational management experience • Excellent guest relations and complaint resolution skills • Confident leadership ability with a hands-on management approach • Computer literacy and experience with hotel management systems • Strong administrative and organisational skills • Ability to work flexible shifts, including weekends and public holidays Key Responsibilities: Guest Experience & Service Standards • Ensure a seamless guest journey from arrival to departure • Handle guest queries, requests, and complaints promptly and professionally • Maintain exceptional service standards in line with luxury brand expectations Operational Management • Oversee daily hotel operations during assigned shifts • Coordinate closely with housekeeping, maintenance, food & beverage, and reception teams • Ensure all departments operate efficiently and meet established standards Team Leadership • Supervise and support front-of-house teams • Assist with staff training, development, and performance management • Lead by example to foster a culture of professionalism and service excellence Administration & Reporting • Complete daily operational reports and shift handovers • Monitor occupancy, special requests, and VIP arrivals • Ensure compliance with health, safety, and company policies This is an excellent opportunity for a driven Duty Manager seeking to grow within a reputable luxury property group in Camps Bay. To apply, please submit your CV, reference letters, and a recent head & shoulders photo Please note: Due to high application volumes, only candidates who meet the listed requirements will be contacted. If you do not receive a response within 7 working days, kindly consider your application unsuccessful.
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