Job Summary
Lodge Manager & Admin / Accounts Couple | Luxury Lodge | KwaZulu-Natal
Kendrick Recruitment is currently seeking an experienced and dynamic Lodge Manager & Admin / Accounts Couple for a luxury lodge located in KwaZulu-Natal. This is an excellent opportunity for a couple with strong operational, guest-facing, and administrative experience to join a high-end hospitality environment.
Accommodation: Live-in position
Key Responsibilities
• Oversee day-to-day lodge operations with a strong focus on guest experience
• Anticipate guest needs and ensure personalised, high-end service delivery
• Manage and support lodge staff, ensuring strong team performance and morale
• Oversee the Head Chef with a focus on quality control and consistency
• Ensure smooth coordination between all lodge departments
• Maintain operational standards in line with luxury hospitality expectations
• Assist with food and beverage stock control and ordering processes
• Manage lodge administration and support operational requirements
• Handle reservations and ensure accurate guest billing and account checks
• Assist with basic financial processes (no heavy accounting required)
• Work with systems such as Pastel and reservation/accounting platforms
• Ensure accuracy in guest accounts and daily financial reconciliation
• Support stock takes and purchasing processes where required
• 5–10 years’ experience in a luxury lodge or hospitality environment
• Strong guest service orientation with the ability to “read” guests
• Strong interpersonal skills and ability to work well with staff
• Solid administrative skills with attention to detail
• Experience with reservations systems and guest billing processes
• Working knowledge of Pastel and lodge accounting systems advantageous
• Hands-on, practical approach with initiative and common sense
• Strong focus on delivering exceptional guest experiences
• Live-in accommodation
• Meals on duty
Suitable candidates who meet the above criteria are invited to submit their CV to apply for this role.
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