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Job Summary
Kendrick Recruitment is currently seeking an experienced and passionate Lodge Manager for a prestigious safari lodge in the Sabi Sand. This is a wonderful opportunity for a confident hospitality professional with a strong background in luxury lodge operations and guest service. The successful candidate will lead the lodge team, support the General Manager and remain closely involved in delivering exceptional and personalised guest experiences. We are looking for a visible, hands-on and approachable leader who takes pride in maintaining high standards, developing their team and ensuring the smooth day-to-day running of the lodge. Key Responsibilities Be a visible and engaging host, building strong relationships with guests throughout their stay Ensure warm, personalised and consistently high levels of guest service Manage guest feedback, requests and service-related concerns professionally Host VIP guests, travel agents and media visits when required Conduct guest briefings and ensure lodge activities run smoothly Take responsibility for lodge operations in the absence of the General Manager Ensure strong communication and coordination between all departments Maintain operational procedures and service standards in line with company expectations Ensure the lodge, guest areas and back-of-house facilities are always presented to a high standard Lead; motivate and support the lodge team Assist with performance management, staff development and succession planning Encourage a positive, professional and collaborative working environment Assist with budgets, expenditure, ordering and stock control Support stock takes, supplier management and cost control Ensure compliance with health, safety, hygiene and HACCP standards Support sustainability and environmental initiatives Assist with rosters, leave, overtime and general HR procedures Attend management meetings and provide updates on lodge operations and guest feedback Prepare operational reports and maintain accurate documentation Requirements At least three to five years’ experience in a senior lodge management, assistant lodge management or guest services position Previous experience within a five-star safari lodge, luxury hotel or boutique property A proven ability to deliver exceptional guest experiences Strong leadership, team management and staff development skills Excellent written and verbal communication skills Professional; emotionally intelligent and adaptable Highly organised, with strong attention to detail Confident problem-solving and decision-making abilities A sound understanding of luxury lodge operations Computer literate, with experience using Microsoft Office and hospitality management systems Valid driver’s licence and own transport Comfortable living and working in a remote lodge environment This role would suit a passionate and capable lodge professional who enjoys being closely involved with guests and the team, while taking ownership of the daily operation and overall standards of the lodge. The position offers a negotiable salary, live-in accommodation and the opportunity to grow within a respected luxury hospitality group.
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