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Job Summary
An exclusive luxury lodge is on the lookout for a LODGE MANAGER to join their island retreat. This hospitality brand is known for delivering highly personalised luxury experiences in some of Africa’s most remarkable destinations, while maintaining a strong commitment to conservation and community development. They are looking for a confident hospitality leader who is passionate about guest satisfaction, excels at developing high-performing teams, and can uphold exceptional service standards while managing a complex operation in a remote setting. Candidate Responsibilities: Lead and oversee all aspects of the guest experience, ensuring exceptional service from arrival to departure. Personalise guest experiences for repeat visitors, stay-over guests, and special celebrations. Create unique and memorable guest activities and experiences that reflect the property's surroundings and identity. Coordinate guest services across all departments to ensure seamless operations and consistent service delivery. Conduct regular quality checks of guest areas to maintain high presentation and service standards. Facilitate daily guest-focused briefings to align teams on preferences, special requests, and guest engagement opportunities. Develop and implement hospitality training programmes covering service standards, housekeeping, food and beverage, and guest relations. Mentor department heads and support ongoing staff development through coaching, assessments, and performance feedback. Monitor training effectiveness and drive continuous improvements in service delivery and guest satisfaction. Manage day-to-day lodge operations, ensuring efficient front-of-house and back-of-house performance. Assist with budgeting, financial planning, CAPEX management, and cost control initiatives. Oversee maintenance, fleet, equipment, and infrastructure readiness to support uninterrupted operations. Lead; motivate, recruit, and retain a high-performing team while fostering a positive workplace culture. Promote sustainability initiatives, conservation efforts, and strong relationships with local communities and stakeholders. Ensure compliance with health, safety, environmental, and emergency preparedness standards across all operations. Core Criteria: Minimum 3–5 years experience as Lodge Manager or General Manager in a luxury lodge/hotel, preferably in a remote location. Proven record in training and developing high-performing hospitality teams. National Diploma or Degree in Hospitality Management. Operational; financial, and people management skills. Excellent interpersonal, hosting, and guest relations abilities. Strong organisational skills with a detail-oriented, hands-on approach. Proficiency in MS Office, including Excel; understanding of lodge management systems. Fluency in English (Portuguese advantageous). Knowledge of sustainability best practices in hospitality. Experience working in a multi-cultural environment. This is a live-in position. Competitive remuneration package, including accommodation, meals, and other benefits.
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