Our client in the Telecommunications Industry is looking to hire a Key Accounts Administrator in their growing institution.
To maintain relationship with Key Customers and maintain a high standard of customer service. Ensuring all orders are processed timeously and follow through the entire process to ensure timeous delivery to clients.
Duties: • Process all orders received from Vodacom on Pastel • Liaising with procurement on stock that needs to be ordered • Updating daily ETA reports for Vodacom • Updating the daily open orders report for Vodacom • Report to Vodacom offices 3 times a week to work together with the Vodacom on orders, forecasts, and ETA's • Update the end of life products report and submit to Vodacom monthly or as a new item becomes end of life • Report to Vodacom Warehouse one a month to check and validate returns before they are collected • Handling all queries from Vodacom EBU team • Updating and submitting a price list to Vodacom EBU monthly • Listing all new products with Vodacom EBU • Assisting SOP with overflow of workload • Process all orders for Takealot and manage any queries • Send updated stock on hand files to Takealot daily • Run the daily online failed orders report and contact customers regarding their orders • Process all orders received from Group Appliances and manage queries • Process all orders received from Hirsch's and manage queries
Skills and Specifications: • Should have good oral and written communication skills. • Good product knowledge • Microsoft Office (excel, word) • Cope well under pressure • Target and deadline driven • Work independently • Be a team player • Knowledge of Pastel Evolution or experience on an ERP system (minimum)
Secondary Duties: • Ability to understand the whole process 'from supplier's supplier to customer's customer' • Assist in resolving customer issues experienced daily and reporting back to management • After hours customer support • Ability to work under pressure • Willingness to work unusual hours if required
Pre-requisites: • Clean ITC check • Clean criminal check • Signing of the company's confidentiality agreement • Signing of the contract of employment • Certification/Diplomas on the various areas of expertise are required.