2. Key Deliverables

2.1 User Support & Problem Resolution

• Investigate and analyze complex business and system problems, identifying resolutions and facilitating implementation.
  

• Provide a timeous consultative service to system users.
  

• Document solutions, workarounds, and lessons learned.
  

• Respond promptly and professionally to business requests via ITSM to ensure system availability.
  

2.2 Testing & Quality Assurance

• Plan test scope and optimize test scenarios.
  

• Conduct unit and performance testing of solutions, resolving defects and documenting results.
  

• Ensure all test cases are scripted, documented, and passed (or recommend workaround solutions where tests fail).
  

2.3 Changes & Project Execution

• Compile detailed functional specification documents.
  

• Implement Fiori for SAP Asset Management.
  

• Recommend system and process improvements to achieve project goals.
  

• Collaborate with functional owners, architects, developers, and other personnel to develop dynamic and flexible systems.
  

• Ensure project completion within estimated timelines and budget constraints.
  

• Assist with data migration and sanity checks for projects to achieve zero system audit findings.
  

2.4 Training & Skills Transfer

• Conduct structured skills transfer to SAP COE (Center of Excellence) staff.
  

• Deliver demonstrations, training sessions, and training content on newly deployed functionality.
  

• Compile comprehensive training guides, user guides, and reference documentation.
  

3. Key Functional Coverage Areas

• SAP Asset Management on SAP S/4HANA platform
  

• Depreciation configuration and processing
  

• Area 21 management
  

• Scrap values determination and tracking
  

• General knowledge of SAP FI (Financial Accounting)
  

4. Governance, Tools & Frameworks

• Change Management: Adherence to strict change control documentation and governance principles.
  

• Solution Management: Utilization of ITSM and ChaRM (Change Request Management) on SAP Solution Manager.
  

• Data Management: Execution of LSMW (Legacy System Migration Workbench) and standard data uploads.
  

• User Interface: High proficiency leveraging SAP Portal and SAP Fiori interfaces.
  

• Project Framework: Alignment with Kanban reporting cycles and JAD (Joint Application Design) sessions.
  

5. SLA (Service Level Agreement) Framework

• Reporting: Weekly status reports on changes in progress (submitted by Wednesday end-of-business for Kanban reporting on Thursdays).
  

• Bug Fixes: Weekly turnaround and reporting on system bugs.
  

• Timesheets: Work will be tracked via approved timesheets; only actual hours worked are billable.
  

• Leave & Overtime: Leave days are non-billable. After-hours and weekend work requires prior authorization.
  

Requirements

Technical Requirements (MANDATORY)

The consultant must demonstrate expert-level capability in:

• Advanced troubleshooting and functional analysis within SAP AM.
  

• Compiling clear functional specifications, change control documents, and test plans.
  

• Data migration execution and validation (LSMW / data uploads).
  

• Facilitating JAD sessions and participating actively in project meetings.
  

• Conducting ad-hoc investigations and presenting findings/resolutions clearly.
  

Application / Project Experience (MANDATORY)

• Specialized knowledge of SAP Asset Management implemented specifically on the SAP S/4HANA platform.
  

• General integration knowledge with SAP FI.
  

• Hands-on experience with SAP solution manager, specifically:
  

  • Change Management (ChaRM)
    

  • Service Request management (ITSM)
    

  • Testing packages and test scripts
    

• Broad experience utilizing and deploying solutions via SAP Portal and SAP Fiori.
  

Qualifications & Experience

• Certification: Certified in SAP AM (Mandatory).
  

• Years of Experience: Application Support Specialist with an average of 10–19 years of experience.
  

• Engagement Duration: Available for a 24-month full-time contract engagement (with an immediate/ASAP start).