+2 more
Clear All Filters
Verified Ad
Job Summary
Ultra Luxury Hotel in Sea Point a Hotel Reservations Agent to process & manage all booking requests, inquiries ; and modifications. Acting as the primary point of contact for guests, you will maximize revenue through upselling and strategic rate negotiation while ensuring flawless data accuracy in the property management system. Duties: Process reservations, modifications, and cancellations received via phone, email, or online travel agencies (OTAs). Address guest inquiries regarding availability, room types, rates, amenities, and local attractions with exceptional telephone etiquette. Convert inquiries into confirmed bookings and proactively upsell premium rooms, packages, and special services to maximize hotel revenue. Maintain accurate and up-to-date room inventory, rates, and guest profiles within the hotel's reservation software (e.g., Opera PMS or GDS). Communicate special guest requests, VIP statuses, and group blocks with front desk and housekeeping departments to ensure seamless arrivals. Requirements: Grade 12 A formal hospitality qualification At least 3+ years of previous experience in hospitality, reservations at a 5* level Proficiency with property management software (PMS), booking systems, and Microsoft Office. Excellent verbal and written communication skills; multilingual abilities are often preferred in tourist destinations. High accuracy in entering statistical data, processing payments, and managing guest correspondence. Ability to handle high-pressure situations, negotiate rates, and de-escalate potential billing or booking conflicts.
HotelJobs
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link