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Job Summary
Spa Group is looking for an experienced Holistic Spa Practitioner based at their luxury Spa in the Cape Winelands. Duties: Delivering variety of Holistic Spa therapies and procedures to a high quality and standard Display deep knowledge and understanding of nutrition, exercise, mind-body connection, wellness, yoga, meditation Plan and deliver a variety of Holistic Spa services, including Yoga and Meditation sessions, basic body massages and any other Holistic services offered professionally and in a safe and comfortable manner as per spa protocols Assist with personal development and life-coaching for guests advantageous Display knowledge on performing guest retreats and workshops Design and execute all wellness activities, retreats and events in an organized and professional manner along with Spa Manager Deliver motivational talks and holistic / wellness activities Assist Spa Manager to promote wellness programs through local market and build strong wellness and holistic database as needed Ensure 5* guest interaction and satisfaction, consistently to ensure service promise is fulfilled Perform opening and closing procedures of the spa as laid out in Spa Operating Procedures as needed Always act as a Guest Liaison and manage all guest enquiries and bookings in assistance with Spa Manager and Assistant Spa Manager Support Spa Manager and Assistant Spa Manager to complete all end-of-day revenue reports, recording all guest invoices, treatments, revenue generating sales in an accurate and correct manner Ensure that all room charges are correctly and promptly charged Assist Spa Manager with month end report submission, monthly stock take reports, onboarding of new staff members if and where needed Capture daily data and capacity of spa guests and visits and hotel occupancies to maximize business opportunities as needed Provide direction, oversight, and guidance to the spa team members Assist Spa Manager and Assistant Spa Manager with efficient training of the spa team in all aspects of job tasks, procedures, products, and equipment as required by Management Identify and capitalize on opportunities to up & cross-sell products, services, and packages available to improve guest experiences Identify and capitalize on revenue opportunities to support financial targets and KPI’s Work with Spa Manager and full team members to ensure spa par stock are in good condition, clean and at sufficient levels. Maintain a neat, clean, and hygienic working environment Support management as required (answering the phone, cash up’s, scheduling of appointments) and general housekeeping duties along. Adhere to department specific Grooming Standards laid out in company guidelines Conduct Spa Tours to guests and answer questions confidently and knowledgeable as required Ensure clear and respectful communication between all spa team members and other departments as required Always be on time for appointments and thoroughly review appointments after completing each service and shift Ensure the facility is always in peak condition (operations and cleanliness). Always ensure guest / member satisfaction by ensuring that safety and service is always the spa's priority. Serve as a link between the hotel and the spa department and ensure effective communication between both parties Assist Spa Manager in the implementation of 12-month marketing and promotional activity plan. Identify new business and marketing opportunities. Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques. Assist Spa Manager with and ensure that departmental communication meetings are effective. Facility walkthrough to have visual presence within department for all spa staff. Carry out any other duties and responsibilities assigned by Spa Management Requirements: Display deep knowledge and understanding of nutrition, exercise, mind-body connection, wellness, yoga, meditation Deliver a variety of Holistic Spa services, including Yoga and Meditation sessions, basic body massages and any other Holistic services, inclusive of Ayurvedic treatments advantageous, professionally and in a safe and comfortable manner as per Spa Protocols Assist with personal development and life-coaching for guests advantageous Design and execute all wellness activities, retreats and events in an organized and professional manner along with Spa Manager Design wellness retreats including all activities, treatments and take ownership of managing events along with Spa Manager Deliver motivational talks and holistic/wellness activities Deliver variety of Spa services and procedures to a high quality and standard Additional Holistic Knowledge (Advantageous but not essential): Understanding of Traditional Chinese Medicine (TCM) principles is an advantage Understanding of Traditional Chinese Medicine (TCM) principles is an advantage Pilates-based movement or mindful body conditioning experience is an advantage Experience in guided movement practices such as gentle aerobics or wellness flow sessions is an advantage Ability to facilitate intuitive or reflective wellness practices (e.g. tarot or symbolic guidance) is an advantage Training or experience in energy healing modalities such as Reiki or crystal healing is an advantage Sound healing facilitation (singing bowls, vibrational therapy, frequency work) is an advantage Knowledge of somatic awareness, embodiment practices, or trauma informed movement is an advantage Experience in nature based wellness practices such as forest bathing or mindfulness-in-nature sessions is an advantage
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