+2 more
Clear All Filters
Verified Ad
Job Summary
Head of Guest Experience | Newlands, Cape Town (Monthly Paid – CTC) The Vineyard Hotel is seeking an experienced and commercially astute Head of Guest Experience to lead our Guest Experience, Reservations, Front Office and Night Audit functions. Reporting to the General Manager, this senior leadership role is responsible for delivering exceptional, personalised guest experiences while driving operational excellence, commercial performance and a culture of continuous improvement. Key Accountabilities: 1. Lead and implement the hotel's guest experience strategy, ensuring exceptional service standards and memorable guest journeys. 2. Provide strategic and operational leadership across Guest Experience, Reservations, Front Office and Night Audit. 3. Drive revenue optimisation, financial performance, operational efficiency and effective risk management. 4. Lead, coach and develop departmental managers and high-performing teams. 5. Champion innovation, cross-departmental collaboration and continuous improvement in guest satisfaction. Minimum Requirements: - Hospitality Diploma or relevant degree (NQF Level 6 or above). - Minimum five years' senior management experience within a 4- or 5-star hotel. - Proven experience managing multiple hotel departments and leading departmental managers. - Strong knowledge of Front Office, Reservations, Night Audit and guest experience operations. - Demonstrated commercial acumen, financial management and leadership capability. - Experience developing guest experience strategies, analysing guest feedback and driving service improvements. - Applicants must be a South African Citizen. Appointment will be subject to satisfactory criminal record, credit, qualification and reference checks. Key Competencies: Guest Experience Leadership Commercial & Revenue Management Guest Feedback & Service Improvement Financial Management Leadership & Team Development Strategic Innovation Stakeholder Engagement Hospitality Systems Proficiency: Experienced in Opera Cloud, guest feedback platforms, and reporting tools. Strategic Insight Creating Support Client-focused Devotion to Quality Situational Awareness Analysing and Forming Opinions Organisational Sensitivity Planning Employment Equity: Preference will be given to Employment Equity candidates in line with the Company’s transformation objectives in the Employment Equity Plan. Why Apply? This is an opportunity to: - Lead and inspire high-performing teams while shaping a culture of service excellence, collaboration and continuous improvement. - Make a meaningful impact on the guest journey by driving innovative, personalised and memorable experiences at the Vineyard Hotel. - Play a key strategic role in the hotel’s success, influencing operational excellence, commercial performance and the overall guest experience. Closing Date: Please apply by no later than 23 October 2026
HotelJobs
Recruiter
Error!
Success!
You have successfully created your alert.
You will receive an email when a new job matching your criteria is posted.
Please check your email. It looks like you haven't verified your account yet. Here's what you're missing out on:
- Response from employers
- Being able to log in and update your profile
- Apply for more jobs
Didn't receive the link? Resend Verification Link