Job Summary
Salary: R25,000 – R28,000 Negotiable DOE | Live-out
Kendrick Recruitment is currently seeking an experienced Executive Housekeeper for a luxury boutique hotel based in Hermanus. This is an excellent opportunity for a detail-driven hospitality professional with strong leadership skills and a passion for delivering exceptional guest experiences within a five-star environment.
Minimum Experience and Qualifications Required:
• Three-year degree or diploma in Hotel Management or similar (beneficial)
• Minimum 8–10 years’ experience, with at least 2–3 years in a similar role within a five-star property (advantageous)
• Experience working with OPERA Cloud
• Strong operational and technical knowledge
Key Performance Objectives:
• Maintain exceptional cleanliness and presentation standards throughout the property
• Achieve and sustain guest satisfaction scores of 90%+ for cleanliness
• Deliver a personalised, detail-oriented service aligned with five-star standards
• Ensure 100% room readiness in line with check-in times
• Maintain efficient room turnaround times without compromising quality
• Coordinate closely with Front Office and Maintenance regarding arrivals, departures and special requests
• Implement and monitor daily cleaning schedules and task allocations
• Lead, train and motivate the housekeeping team to deliver consistent standards
• Conduct regular training and skills development sessions, including SOP adherence and service excellence
• Manage staff rosters to ensure optimal operational coverage
• Complete performance reviews and address performance matters professionally and timeously
• Conduct daily room inspections and regular public area inspections
• Ensure full compliance with health, safety and hygiene regulations
• Maintain updated SOPs, checklists and brand standards
• Drive continuous improvement through audits and corrective action plans
• Manage linen, amenities, cleaning supplies and equipment efficiently
• Maintain stock levels to prevent shortages while minimising wastage
• Control housekeeping expenses in line with the approved departmental budget
• Oversee laundry operations and linen lifecycle management
• Identify and report maintenance issues promptly to minimise room downtime
• Conduct regular room and asset condition checks
• Ensure guest rooms and public areas remain in excellent repair and presentation
• Safeguard hotel assets through correct usage and team training
• Implement environmentally responsible cleaning practices
• Monitor water, chemical and energy usage in support of sustainability objectives
• Promote linen and towel reuse programmes where applicable
• Maintain accurate housekeeping records, logs and reports
• Communicate effectively with management and interdepartmental teams
• Prepare weekly and monthly housekeeping reports
• Support management with forecasting, budgeting input and operational planning
This role is suited to a hands-on Executive Housekeeper who thrives in a luxury environment and is committed to operational excellence and guest satisfaction.
Interested candidates are invited to submit their CV to apply for the role.
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